How To Use Tracert / Traceroute To Diagnose Connectivity Issues Between Robot And The Services It Connects To

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How to verify if there is a communication blockage between UiPath Robot and the services the Robor connects to?

This article explains how to use the Tracert command (on Windows) and how to use them to diagnose connectivity issues between UiPath Robot and the Services the Robot connects to.

  • Open Command Prompt
    • Click on the Start Menu and in the search bar, type 'cmd', and press Enter.
    • OR press Windows Key + R to open the Run Prompt. Type 'cmd', then click OK (or press Enter)
  • In the Command Prompt window, type 'tracert' followed by the destination, either an IP Address or a Domain Name, and press Enter.
    • i.e. tracert myget.org
    • OR tracert 110.12.196.001 (IP Address)
  • The command will return output indicating the hops discovered and time (in milliseconds) for each hop.

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The tracert command is used to show several details about the path that a packet takes from the computer or device you're on to whatever destination you specify. Tracert uses varying IP Time-To-Live (TTL) values.

The TTL is effectively a hop counter, where a hop is a location that the packet stops at, to reach the destination.

Each entry, or hop, is a location that the packet passes through to reach its final destination.

Output analysis: Below references are useful in analyzing the tracert output,

In case of any blockage, it is recommended to work with Internal Network / IT team to look into the same.