How to Troubleshoot Orchestrator Text Issues ?
Issue Description: In versions 20.4+, the Orchestrator font files are located in the /Identity
folder. Some customer environments have security settings that block these files from being loaded onto Orchestrator. This issue can cause the text not to display correctly in Orchestrator.
Resolution: To resolve this issue, follow these steps:
-
Try a Different Browser:
- Use a different browser to see if the issue persists
- If using Internet Explorer (IE), enable Font Download and Active Scripting.
-
Compare HAR Files:
- Secure HAR files from both the non-working environment and a working one
- Compare the differences to identify what settings might be causing the issue.
-
Review Browser Console Logs:
- Check the browser console and network logs for any exceptions, specifically looking for mentions of font files like in the screenshot below:
-
Verify IIS Settings:
- Navigate to the Orchestrator installation and in the Identity folder search for the listed .woff files from the browser console
- Ensure that the user who is used to run the Orchestrator Application Pool Identity has read and write permissions to the folder(s) housing these files
- Check if the files are corrupt by copying and pasting the same files from a working environment and restarting IIS.
-
Check IIS Logs:
- If the issue persists, check the IIS logs to see if the requests for the .woff files are returning a 200 code or something else
- A 200 code indicates that IIS is successfully making the request, but something else is preventing the request from completing in the communication between the Orchestrator and the Browser.
-
Identify Server Security Settings:
- Work with the IT team to identify any server security settings that might be blocking the font files
- In one case, in the request filtering settings, as part of the server security hardening requirements, were causing the issue. Adjusting these settings for the
/Identity
and/Webhooks
folders resolved the problem.
-
Review Event Viewer Logs:
- Gather the Application Event Viewer logs and provide them to the UiPath Product Support team for further analysis
- Follow the guide on How to get Application Logs from the Event Viewer for detailed instructions.