How to stop users retrying "Business Exceptions" in the Orchestrator?

Help Orchestrator
,
1

One of our client’s team is retrying “Business Exceptions” which is no use. Is there any way we use do to stop them from doing that?

2

@minolp

If they are using RE-Framework usually they won’t get this retry until they change the Re-Framework.

So, It’s better to make as it is, so that It will not retry for Business Exceptions

Hope this may help you

Thanks,
Srini

3

@minolp

If they didn’t modify the Re-Framework, then they might have passed it as New Exception, where it is throwing as System Exception, Instead Identify where and all Business exceptions are and make a change as New BusinessRuleException, which will raise a business expection instead of System Exception

Hope this may help you

Thanks,
Srini

4

Hi @minolp

To stop users from retrying “Business Exceptions” in the Orchestrator, you can follow these steps:

  1. Login to the Orchestrator using your administrator account.
  2. Go to the “Settings” tab and click on “Roles”.
  3. Click on the role that you want to modify, such as the “Robot” role.
  4. Scroll down to the “Permissions” section and click on “Edit”.
  5. Under “Robot Permissions”, uncheck the “Retry Business Exception” option.
  6. Click on “Save” to apply the changes.

By disabling the “Retry Business Exception” permission, users will not be able to retry a job that has failed due to a business exception

Regards
Gokul