How to solve #MTI_24 error on: - Windows Authentication - Basic Authentication
Issue Description: The error below appears in the User interface, when trying to log in.
Investigation for Windows Authentication:
- Login on Orchestrator , on HOST tenant
- Click on Identity Hub
- Go to parameter of authentication
- Click on Windows authentication
- Input the domain values with an admin user credentials
- Retest .
Root Cause: In previous version there was no Identity Hub and the configuration has to be redone .
Resolution for Windows Authentication:
- If the user can login only on a specific tenant
- Log in and go to Identity -> Management -> Settings, and make sure the Restrict Basic Authentication is disabled on the Host tenant.
- If the issue is still present, log in if possible to the specific tenant and check if the Identity -> Management -> Settings, has the Restrict Basic Authentication is disabled.
- If the user cannot login in any tenant with Basic Authentication credentials, open the database of the Orchestrator.
- Run the below query and check what is the tenant id (PartitionId) of the one which has issues with the authentication.
select * from [identity].[Partitions]
- Run the below query and check if the setting for Auth.RestrictBasicAuthentication is set to True. If it is, set it to False (Note: no need to restart Orchestrator services)
select * from [identity].[Settings] where PartitionId =