How To Set SMTP Setting With Port 25 or NO AUTH

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How to set SMTP setting without TLS in Insights?

Issue Description

While trying to configure the SMTP setting in Insights with no auth, the installer does not allow the installation to continue.

But with the same configuration, on verification, it is possible to send test email using Powershell or set the SMTP in Orchestrator with 'use default credential'.

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Root Cause

This issue is caused by the Looker setting, it didn't allow to set the SMTP settings for NO AUTh through this way. And this is not fixed in the latest version.

See: https://docs.uipath.com/insights/standalone/2022.4/user-guide/release-notes-2022-4-7
See: https://docs.uipath.com/insights/standalone/2022.10/user-guide/release-notes-2022-10-4

Resolution

To solve the issue, we can login to Looker backend UI and 'save' the settting directly.

  1. Login to the Looker backend UI - See: https://uipath.my.salesforce-sites.com/CaseView/articles/Knowledge/Accessing-the-Backend-UI-of-Insights?lang=en_US

  2. Go to SMTP setting

  3. Input the 'Mail server', 'From' and 'Port' (25), and leave the 'TLS/SSL' as disabled and username blank

  4. Click 'save' to persist the setting, then we can try to send test email from Insights dashboard or Looker SMTP setting. The test email should be sent without issue.

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Note: Click 'save' directly, do not click 'send test email' after inputting the parameters, it will probably fail, ad the admin account email is admin@uipath.com.