How to retrive queue items in a process

Hi Guys,

How to retrieve queue items in a process.Please do let me know the answer.

Thanks in Advance,

Hi there @rpadev,
You should be able to retrieve the next available queue item using the “Get Transaction Item” activity.

This activity will, as noted, pull a case and set it’s status to “In Progress”, returning a Queue Item variable.

Subsequently, this variable can be used to update the item status/progress, etc…

With that said, should you wish to retrieve all available queue items, or a group, you can use the “Get Queue Items” activity.

This will retrieve a set number of items, potentially based on a filter, allowing you to iterate through and locate the one you require.

Thanks in advance,