How to resolve the orchestrator issue

Hi all

I have upload the pkg into the orchestrator and update the process. when i run the orchestrator in unattended mode , its faulted and the error says" Could not start executor. Logon failed for user xxxxx. Reason: ERROR_LOGON_FAILURE=ERROR_LOGON_FAILURE=0x0000052E : The user name or password is incorrect… "

the server i connected to orchestartor which i installed UiPath as a service mode and UiPath assitant works fine .

Please advice

Hi @divyanancypaul.it

If you are using VM please check the server credentials and it might solve the issue.

Regards

credentials are correct

Hi @divyanancypaul.it

=> Make sure the VM that you are using is not down when running the job from orchestrator. This might also result in Login Failure. If the VM is powered off or facing connectivity issues, the Robot won’t be able to log in.
=> Check the network connectivity between the Orchestrator server and the VM.
=> Verify that there are no scheduled maintenance activities or updates on the VM that might be affecting its availability during the time when the job is scheduled to run.

Regards