Hi folks, I’m hoping I can get some guidance with my situation.
I’m one of the Orchestrator admins, and I’m trying to setup the new laptop for an RPA developer, but I can’t delete the robot because it is tied to a lease laptop that has been returned - the software wasn’t uninstalled.
This is with Orchestrator v2020.10.5
If there was a force removal option that would be great (and I highly suggest one), but I’m not seeing anything like that.
What would I need to do to release that old machine and the robot license tied to that lease laptop so I can get the new laptop licensed, where they can continue with their RPA development?
I looked at opening a ticket, but it’s asking for a license key - unlike the v2019 tools, which we were given keys, the 2020x version are tied to a robot license; I no longer have a key code in hand to enter into the request form?
Any help with his is appreciated, since my user is currently down, and can’t continue working on their projects.