How to read emails from Group Inbox

[Rakesh_Sampath (Rakesh)]

Hi,

How do we actually read emails under the group in Outlook Desktop application. Kindly let me know if any options available.

Thanks!!

[adi.mehare (Aditya Mehare)]

@Rakesh_Sampath

How do we actually read emails under the group in Outlook Desktop application. Kindly let me know if any options available

• Use the Get Outlook Mail Messages activity
  Set the following properties:

  • MailFolder: Set to "Inbox" (or any folder like "Inbox/SubFolder")

[Rakesh_Sampath (Rakesh)]

Hi @adi.mehare

Thanks for your response, attaching the error screenshot for your reference.

Thanks!

[adi.mehare (Aditya Mehare)]

@adi.mehare

Get Outlook Mail Messages

try setting set the Account to the shared mailbox email address

[prashant1603765 (Prashant Kumar)]

@Rakesh_Sampath

provide the shared mailid and folder , something like below.

happy Automation

[Rakesh_Sampath (Rakesh)]

Still the same, attaching the screenshot of properties for your reference.

[adi.mehare (Aditya Mehare)]

check this thread

Outlook Shared Mail Problem

I managed to find the solution if anyone is facing the same problem. Account field for the shared email must be written in Studio as it is visibly written in Outlook E.g. Shared mail name: Shared Mail Folder it should be written in exact same way: “Shared Mail Folder”

[Rakesh_Sampath (Rakesh)]

Checked this one as well, Still facing same issue.

[Rakesh_Sampath (Rakesh)]

Tried it buddy, Still the same error.

[SorenB]

Hi @Rakesh_Sampath

Do you have a folder called “Groups” or where in Outlook is the screenshot taken?

Perhaps define property Mail folder as: Inbox\Groups\financialdisputes

Regards
Soren

[Rakesh_Sampath (Rakesh)]

Hi @SorenB

Thanks for your response, Just to clarity - financialdisputes is a shared group email ID for which one of our Default email account abc@abc.com got access to.

Since its a group email id, outlook classic displays the emails under the groups section.

I tried your example, but still the same.

[pierre.aberg]

Have you entered the right account?
In one of your screenshots you have “financialdisputes@..” as the account.

[SorenB]

Is it possible that you could give a “wider” screenshot of the entire Outlook Menu?
I have been using Outlook activities on shared folders several times, so the functionality is there - it is just a matter of defining the correct folder, which can be troublesome

[Rakesh_Sampath (Rakesh)]

Yes, I have provided the right one. Just tried to mask it.

[Maggi_Singaravelan (Mathanki Singaravelan)]

Try using O365 activity and use the “Get Mail” activity. In the account property mention your group email account the mails must be read from and the folder as “Inbox”.

[Anil_G (Anil Gorthi)]

@Rakesh_Sampath

Ideallu groups fall separate

So Groups\financialdisputes is what you may try

But again shared mailbox is different from a group and shared mailbox will have its own account setup unlike groups

Cheers

[marco.rosti]

Have you tried putting / instead of \ as folder separator? like in orchestrator folders for example…