How to log an incident with service now in an organisation with SSO authentication

Help
#1

Hai I all I work in an organisation where my services now Instance is logged in Directly with the SSO when I was working to rise an incident in UIpath what should I need to give under username and password of that instance in service now scope activity

SSO is an organisationl authentication when if we connect to organisation VPN using our user ID and one time password generated every time
If we are not connected to any VPN and using open internet it asks for user name and one time password while entering any of the company internal sites same as for service now instance can any one help me in this

#2

Hello @bpt.teja1996!

It seems that you have trouble getting an answer to your question in the first 24 hours.
Let us give you a few hints and helpful links.

First, make sure you browsed through our Forum FAQ Beginner’s Guide. It will teach you what should be included in your topic.

You can check out some of our resources directly, see below:

  1. Always search first. It is the best way to quickly find your answer. Check out the image icon for that.
    Clicking the options button will let you set more specific topic search filters, i.e. only the ones with a solution.

  2. Topic that contains most common solutions with example project files can be found here.

  3. Read our official documentation where you can find a lot of information and instructions about each of our products:

  4. Watch the videos on our official YouTube channel for more visual tutorials.

  5. Meet us and our users on our Community Slack and ask your question there.

Hopefully this will let you easily find the solution/information you need. Once you have it, we would be happy if you could share your findings here and mark it as a solution. This will help other users find it in the future.

Thank you for helping us build our UiPath Community!

Cheers from your friendly
Forum_Staff