How to fix your Studio installation / Licensing issues

[loginerror (Maciej Kuźmicz)]

How to fix your Studio installation / Licensing issues

If you encounter an issue with your Studio installation and or licensing issues, please follow the below procedure to re-install the most recent stable version of Studio.

0. Before you start, you might want to backup your settings.
   Please follow this guide on how to do it:
   Studio Community Edition - how to properly backup your settings

1. Install all latest Windows Updates.

2. Uninstall Studio from Apps & Features menu:
   

   

3. Navigate to these folders and make sure to delete any leftover files

   rmdir /s /q "C:\Program Files (x86)\UiPath"
   rmdir /s /q "C:\Program Files (x86)\UiPath Platform"
   rmdir /s /q "C:\Program Files\UiPath"
   rmdir /s /q "C:\Program Files\UiPath Platform"
   rmdir /s /q C:\ProgramData\UiPath
   rmdir /s /q %APPDATA%\UiPath
   rmdir /s /q %APPDATA%\NuGet
   rmdir /s /q %LOCALAPPDATA%\Temp\nuget
   rmdir /s /q %LOCALAPPDATA%\Temp\NuGetScratch
   rmdir /s /q %LOCALAPPDATA%\NuGet
   rmdir /s /q %LOCALAPPDATA%\UiPath
   rmdir /s /q %APPDATA%\Roaming\UiPath
   rmdir /s /q %USERPROFILE%\.nuget
   

4. Get your latest Stable Studio Community Edition .exe installer from our Automation Cloud resources:
   UiPath
   

5. After installation, you get a few choices to license your Studio. The most foolproof method is to connect your Robot to Orchestrator. For that, see here and here.
   Another method is to simply activate your license locally without Orchestrator.

This should fix your issues with the corrupted Studio installation, including any licensing issues.

Feel free to also refer to this topic in case your Studio auto-updates and stops working correctly:

How to fix errors after Studio Community Edition auto-updated from 2019.8 to 2019.9

This short tutorial will teach you how to fix your Studio Community Edition if it misbehaves after the auto-update. Observed Behavior The Robot is unable to execute a process or is disconnected from Orchestrator after you update to v2019.9 Studio Community Edition from v2019.8 via the auto-update option. Cause This issue occurs if the Robot Agent (Tray) is active during the update. After the update is complete, one of the following exceptions is thrown: GetUserStatus timed out - when you …

(the fix for that is typically a simple computer restart)

[sandeep13 (Sandeep Pathak)]

Great @loginerror

it was required to put this solution on the top of the forum.many people face this problem

thanks

[loginerror (Maciej Kuźmicz)]

We are currently investigating why it happened in the first place. Hopefully the guide will help anybody affected.

[Botkeeper (Pathik Trivedi)]

We went ahead and followed the process mentioned above but the problem is still not resolved. Kindly assist.

[pattyricarte (Patty Boy)]

Hi @loginerror,

Thanks for the update it really helps

[loginerror (Maciej Kuźmicz)]

Hi @Botkeeper

Welcome to our UiPath Forum!

Could you maybe follow this procedure and provide the output .zip file?

Flow chat stop executing

Alright. Can you please perform the following steps: Open a Command Prompt window - click on the Windows Start button, then search for “CMD”, and hit ENTER. Navigate in the Command Prompt window to the folder of the Studio Installation. Use the following command: cd C:\Users\%username%\AppData\Local\UiPath\app-19.6.0 Then run the following command in the Command Prompt window: UiPath.DiagTool.exe --file diagTool.zip [image] This will create a diagTool.zip file on your Desktop. Can you pl…

[Lahiru.Fernando]

Wow… this is great… Thank you @loginerror… We noticed lot of licensing problems reported by many users since yesterday. This would help them alot…

Thanks

[KarthikByggari]

Majority of the licensing problems can be fixed with this post.
Great @loginerror

Regards,
Karthik Byggari

[nerlichman (Nicolas Erlichman)]

I solved the licensing issue just deleting “LicenseInternal” and “License” folders without uninstalling Studio.

After starting Studio again the folders where re-created and I just needed to activate the community license. That way there’s no need for backups and new installations.

[Abisha (Abisha gopalan)]

I solved the licence issue by downloading the new version 2019.6 in platform.uipath.com

[Erina]

I was helped by this post and solved the issue.

Thank you @loginerror

[vishal.kumar (Vishal Kumar S)]

@loginerror

your issues with the corrupted Studio installation, including any licensing issues .

Is there any update on this? Still we are facing issues

Thanks,
Vishal Kumar

[hperezmu (Hernan Mauricio Perez Muñoz)]

I’ve continued with this problems, ecach time I have the error with the activation. I am not able to run sucessufully my process

[Derek_Yap]

I have reinstalled many times but still facing issues in executing the workflow. Please advise

[Cgilb]

Hello,
As @Derek_Yap, i still facing this issue.
Thank you for your help

[shrunga15 ($hru_ng@)]

Hi,
I am using a licensed version of UiPath studio. But Iam not able to RUN my developed bot. the studio is getting stuck and freezes, even Message Box activity Iam not able to execute.
When i checked in the Help option, my device Id was showing blank.
Is there any solution for this kind of problems?
Thanks In advance

[loginerror (Maciej Kuźmicz)]

Hi @shrunga15

This is most likely due to a corrupted installation (probably due to Studio being closed while autoupdating in the background).

Fresh installation should fix your issue. Please install the latest 2019.10.0 Stable release

[shrunga15 ($hru_ng@)]

@loginerror Thank you. I will try to do the same:)

[Partha_Maity]

hi Sir,
In this Below URL which One I need to Download i.e., “Community Edition” or “Enterprise Edition”, little bit Confused, henceforth Need to be Cleared…
https://cloud.uipath.com/infoldntdwyy/portal_/resourceCenter