How to fix Unable to authenticate with Portal

How to fix Unable to authenticate with Portal

Issue Description :

  1. Go to Admin tool in Insights machine
  2. Enable the tenant from Orchestrator (fail)
  3. Go to C:\Program Files (x86)\UiPath\Orchestrator\Tools\log.txt on Insights machine
  4. Last error : Unable to authenticate with Portal
  1. Cube is not created

Resolution :

approach 1 :

  1. Go to Insights DB
  2. Verify that the user has db owner rights
  3. Try to add the db reader ,db writer and db admin rights
  4. Retest

approach 2 :

  1. Go to C:\Program Files (x86)\UiPath\Orchestrator\Tools\UiPath.InsightsAdminTool.exe
  2. Verify <add key="Insights.Portal.BaseUrl" value="https://Insights URL:443" /> is correct
  3. If here is the FQDN of the machine please set the proper Insights URL with :443 and save the file
  4. Restart Sisense services from loacalhost:3030
  5. Check that the certificate that is uploaded on Insights is the one with the correct subject (correct subject means Insights URL not the machine FQDN)
  6. Retest from anew incognito web page
1 Like