How to fix Unable to authenticate with Portal
Issue Description :
- Go to Admin tool in Insights machine
- Enable the tenant from Orchestrator (fail)
- Go to C:\Program Files (x86)\UiPath\Orchestrator\Tools\log.txt on Insights machine
- Last error : Unable to authenticate with Portal
- Cube is not created
Resolution :
approach 1 :
- Go to Insights DB
- Verify that the user has db owner rights
- Try to add the db reader ,db writer and db admin rights
- Retest
approach 2 :
- Go to C:\Program Files (x86)\UiPath\Orchestrator\Tools\UiPath.InsightsAdminTool.exe
- Verify <add key="Insights.Portal.BaseUrl" value="https://Insights URL:443" /> is correct
- If here is the FQDN of the machine please set the proper Insights URL with :443 and save the file
- Restart Sisense services from loacalhost:3030
- Check that the certificate that is uploaded on Insights is the one with the correct subject (correct subject means Insights URL not the machine FQDN)
- Retest from anew incognito web page