Hi
I am using “Reply To Outlook Desktop Mail Message activity” due to email was coming from 3rd party and they have a specifik layout.
Reply works BUT i notised that sender email is also a part of that which I want to exclude plus I want they do not reply to that email back where i send email from.
Is there a way to solve this?
Can you explain bit more with some example,
You are receiving an email, you want to reply to that email, If you want to remove that senders email then to which email you are going reply.
ideally reply will by default include the sender, if you dont need it then use send email again and add the body, emails as needed
and you cannot control they replying to your email or not. max you can do is include a note in your email nody
cheers
Hi @Latif,
When using Reply to Outlook Desktop Mail Message, Outlook automatically uses the original message’s reply recipients, so the original sender will normally be included in the reply. If you need to completely control who receives the response, consider using Send Outlook Desktop Mail Message instead of the Reply activity.
You can then:
If you still need the same email layout or conversation context, you may need to preserve the required subject (for example, using RE:) while sending it as a new message.
This gives you full control over the recipients and prevents an automatic reply from going back to the original sender.
Hope this helps!
Hi @Latif, if you want to keep the original email content and reply to the third party, but exclude the sender’s address from the recipients, you can modify the To/recipient list before sending the reply.
You can get the sender’s email from the original MailMessage, remove it from the recipient collection, and then use the remaining recipients for the reply.
Also, if the requirement is to prevent replies from going back to the mailbox/account you’re sending from, you may need to explicitly set the recipients rather than relying on the default Reply behavior.
The exact approach can depend on whether you’re using the Outlook Desktop activities with the classic Outlook or the new Outlook experience.
Hi @Latif
please check the Reply All option and keep it unchecked. This should reply only to the original sender.
If your own email address is still appearing in To/CC, remove it from the recipient list before sending.
Hi @Latif
If I understand you correctly, you want to reply to an e-mail, but without sending the original contents of the mail, and you want the sender address to be something else than the account from which you are reading the mails?
In that case you should use the activity Send Outlook Desktop Mail Message instead of the “Reply To…” activity and fill it out as shown below.
Since you are trying to use “Reply To…” im guessing you already have the MailMessage available?
Regards
Soren
This has issue as its not keeping the current layout. let say the background on that email is gray color. its not keeping that gray background color. plus its not keeping current email at the bottum on reply.
Means I want to add 8 line tekst and also the old tekst can with email its not allow me to have both.
You have understood correct .. (I want to keep the original email content and reply to the third party)
I’m using Reply activity as its allow me to keep orignail email content and allowing me to add more content/text to it.
So my issue is when Robot is sending an mail to customer, the robot server address is writen to that “Reply to” area. so that when user reply on that email. it will go to robot mail box and not to the person I want it should go to or to the team email which i want to.
So i want that it some way I can change this Reply to address to the one i want.
this activity i want to use as it gives med option to add the group email where customer has to reply too.
But I want to add a customised body with the oprginal email body im replyig off and that is not allowed by this activity.
like:
orginal email with its color and pictures → reply with ekstra text or information
is not possible with this activity.
Hi @Latif
Could an alternative be to attach the original email instead?
This will keep the original formatting and allow you to input a mail body for the new one.
If so, then use the Save Outlook Desktop Mail Message activity to save the original email as a .msg-file, and the Send Outlook Desktop Mail Message to attach and send the new mail, with the old one attached.
Regards
Soren
@Latif Can you forward the email instead of replying to it?
You can use Forward Email activity, and pass you required to and cc from original email object.
Let me describe the senario.
Third party send an email regarding a person… this email has text and body background in gray color.
So the issue is..
Hope somehow that is possible to create.
Tags: Studio Email Outlook Activities
Hi Latif,
Yes, you can handle this by modifying the recipients before using the Reply To Outlook Desktop Mail Message activity.
If you don’t want the original sender to receive the reply, you can remove that email address from the To/CC recipients and add only the mailbox/address you want to reply to.
Another option would be to create the reply, update the recipients, and then send it after removing the unwanted address.
Could you share a screenshot of the activity properties you’re currently using? That would make it easier to suggest the exact configuration.
