How to enable Communication Mining

Help Communications Mining
1

Hi,
How to enable the communication mining feature, I am unable to find it in my tenant licenses. Is there any special permissions required, if so what are they?

2 Likes
2

Hello, the communication can be enabled by going to Services - Add communication Mining service however there are some prerequisites before enabling it. Read all here, please.

3

Can communications mining be enabled with trial version?

4

Hi @norbert.matyas

I went through the documentation, all the pre-condition are met however, I still do not see the communication mining enablement option in service.

I am the Admin and can see all other services document understanding, processing mining etc but somehow Communication mining option is not visible.

Any suggestions what i should do?

Is there

5

Hello friend, I have what you need. Can we contact you on messenger? I will send you detailed information.

6

Is There any update on the above issue ?

I am using Enterprise trail version and i can see DU , AI , but not Communication Mining . Can anyone help?

7

Can you please share with us how to solve this issue

8

Enabling Communication Mining in UiPath involves specific steps and permissions, and it’s understandable that you might not find it readily available. Here’s what you need to know:

Prerequisites:

  1. Enterprise License: Communication Mining requires an enterprise license for your Automation Cloud tenant. The basic or trial versions won’t include it.
  2. AI Units: You need sufficient AI units assigned to your tenant. These units power the AI features like Communication Mining.
  3. Admin Permissions: Enabling and setting up Communication Mining requires “Admin” or “Super Admin” permissions within the Automation Cloud.

Enabling Communication Mining:

  1. Access Services: Log in to your UiPath Automation Cloud and navigate to the “Services” section.
  2. Add Service: Look for the “Communication Mining” service and click “Add Service.”
  3. Confirmation: Confirm the addition and follow any further prompts related to AI units or configuration.

Permissions for Access and Use:

  • View Alerts: This is essential for monitoring alerts triggered by Communication Mining insights.
  • Alerts Admin: This allows creating, modifying, and deleting alerts associated with Communication Mining data.
  • QoS (Quality of Service) and Pre-trained Labels: For more advanced analysis, enabling “QoS” and relevant pre-trained labels requires specific permissions within the service settings.

Troubleshooting:

  • Missing Service: If you cannot find the “Communication Mining” service under “Add Service,” double-check your license type and AI unit availability.
  • Permission Issues: If you lack the necessary permissions, reach out to the Admin or Super Admin within your Automation Cloud tenant to grant access.