How to determine the number of Back Office Robot agent


#1

Hi all,

We are current have to initiate the UI automation project, thus would like to know how the determine the number of Back Office Robot needed to serve 100 call agents.

The task would involve get information from web application i.e.

Client : Ask for available time slot
Call Agent : pass client’s name and email to BOR to get information.
BOR : Go to Web Application page and search for available time slot and send them back to Call Agent.
Call Agent : read the time slot to client.

Any suggestion?