How to Debug Insights Issues Related to the Orchestrator Configuration?

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How to Debug Insights Issues Related to the Orchestrator Configuration?

Issue Description:

How to Debug Insights Issues Related to the Orchestrator Configuration? Most Orchestrator configuration issues would occur during data ingestion, or installation. This article is meant to cover any gaps not addressed by those articles:

  1. Insights Installation Issues
  2. Data Ingestion Issues

Background:

As it relates to Insights, Orchestrator does the following:
  1. Manages the Insights Database Schema (as it relates to data ingestion)
  2. Ingests data
  3. Does some license validation (for data ingestion).

Diagnosing Issues:

  1. If its suspected there is an issue with the Orchestrator configuration for Insights, gather the following information:
    1. The UiPath.Orchestrator.dll.config file: "C:\Program Files (x86)\UiPath\Orchestrator\UiPath.Orchestrator.dll.config"
    2. The Orchestrator Event Viewer Logs: Orchestrator Event Logs
    3. Note: In multinode environments we need the UiPath.Orchestrator.dll.config file and event logs from all nodes.
  2. The list of documented Orchestrator Insights settings can be found here: Orchestrator Insights Settings
  3. The nlog configuration information can be found here: NLog Information
  4. Other fields of note:
      • Enables Insights
      • This sites under '' and defines the connection string to the Insights Database.
  5. When raising issues to the UiPath Support team about the Orchestrator configuration, do the following:
    1. For FAQ questions, raise a ticket with the question. If the questions is related to concerns about functionality, etc, make sure to be as detailed as possible.
    2. If it is suspected there is an issue, include the Orchestrator Event logs and the UiPath.Orchestrator.dll.config file.