How to create Tickets/ Incident requests to UiPath Product Support?
Customer Portal is a space for UiPath customers, where key information, insights, and faster services about the UiPath Platform is obtained. Customer Portal is a self-service portal for organizations, that are using UiPath products, to access UiPath products or platform-related information, and interact with UiPath teams.
Follow below steps:
- To open a UiPath support case, it is required to have an account in UiPath company customer portal. If not present, go to customerportal.uipath.com and sign up for a new account using your company domain ID
- Once logged in, find the 'Support' section in the top menu
- Clicking here brings to our self-help dashboard. If the answer is not found to your question in this section, it indicates to create a new support case. To do this, click the 'Create New Case' button
- Two options are visible: License queries and activation, which will lead to support related to your license only, and Technical Support, which connects to the UiPath Product Support team
- Click on Technical Support to land on the case creation form with 3 stages.
- Select the deployment type, product, and product component version along with a valid License ID. Write the issue summary, a detailed description, and the error message received, if there is one. The more detailed your description is the faster it is for UiPath teams to deliver a solution. Then click on Next
- In the additional details page, select the environment, the reason for the issue, and the priority. Upload the log files or screenshots in the upload file section. Remember, providing accurate information helps us to serve you faster and more effectively
- In the Create case page, fill in the name, email, country, phone number with your timezone. When all this information is filled in, click on create case.
Note: To review the cases, use the filters to view 'Open,' 'Closed,' or 'All' cases to track the support history.