How To Collect Network Logs?

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This is an article outlining the steps for collecting network logs.

Wireshark and Netsh: See the KB - How to Get a Wireshark Trace?.


Fiddler
Fiddler is a web debugging proxy tool that can capture HTTP(S) traffic. It can only run on Windows.
To use:

  1. Download Fiddler.
  2. Open it.
  3. Clear your browser cache.
  4. Browse to your site. Visit the pages that are problematic and a contrasting non-problematic page if appropriate, for contrast.
  5. Important: Fiddler can capture local traffic by Using The Machine's Name As The Host Name rather than 'localhost'.
  6. Click File > Save > All Sessions....
  7. Attach the resulting file in .saz format for Support.
To use Fiddler for collecting the network trace between robots and Orchestrator, see the KB - How To Use Fiddler As A Proxy For The Robot Service To Collect Information? .


HAR Trace
For gathering browser network logs (needed for our cloud tickets), see the KB - How To Generate HAR File? .