How to change transaction item status " inProgress " to "New"

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1

Hi All,

Is there any possible way to change the queue item status " inProgress" to “New”?

I have one idea( Mark the transaction item status is “faulted” and add the same transaction item again to the queue )

I am expecting another solution.

if you have any solution for the above problem. please let me know

Thanks and Regards,
P.Ajithkumar

2

It is not possible to change the queue item status from progress to new.
You have to add the same transaction item to the queue again.

2 Likes
3

Thanks @KarthikByggari

4

Hi
It i snot possible to manually chnage it.
However through automation you can achieve it by using Postpone Transaction activity .
You can explore about Postpone Transaction activity to make queue item status change from “Inprogress” to “New” via Automation.

6 Likes
5

Thanks @Thiviya . Its working.

6

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