How to add incidents from service now to queue items & process the incidents one by one using reframework?

Incident number is not showing in orchestrator queues. Just incidents are adding.
Do we need to pass item information or anything in add queue item activity in init all applications?

@vnsatyasunil

Yes you have to pass the incident number in itm collection

cheers

passed but not coming in queues
In out_dt_ExtractDataTable=ExtractDataTable we have data
Used for each row in ExtractDataTable & used add queue item activity item information is
Incidents->In->string->row(0).tostring

@vnsatyasunil

is the first column containing the incident number

Please show a screenshot

cheers

columns
In this Number Sort in descending order is the header column name

@vnsatyasunil

The same are you adding in item collection of add queue…if yes it should

Cheers

yes added now & it is showing in queue. But no transaction data coming.

can you please share sample of get transaction data workflow & import arguments to pass for get transaction data ?

@vnsatyasunil

In get transaction data there is no change you have to do…it already get the transaction iem from queue…

Make sure you delete the previous items which does not have data

Default ref is for the same and in process.xaml you can use the retrieved data

Cheers

did the same way but no luck

@vnsatyasunil

Please attach the project here

Cheers

can’t attach as it is confidential data.Can you please share sample workflow to get transaction queue item & process

@vnsatyasunil

Please check this
Add


Get

Use

RoboticEnterpriseFramework.zip (949.2 KB)

cheers

Thanks. It worked.

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