If you’re experiencing issues with UiPath Test Manager prompting for Jira authentication despite being logged in, it could be due to several factors. Here are key troubleshooting steps to resolve the issue:
- Session Expiration: Log out of Jira and log back in to refresh your session.
- Authentication Method: Verify that you’re using the appropriate authentication method (e.g., Basic, OAuth) and that API tokens are correctly configured.
- Browser Compatibility: Ensure that your browser is supported by Jira and not blocking cookies or pop-ups.
- Incognito Mode: Try using an incognito window to eliminate cache or cookie conflicts.
- Permissions Check: Confirm that your user account has the necessary permissions to create defects in Jira.
- VPN or Proxy Issues: Temporarily disable any VPN or proxy that might interfere with authentication.
- Reconfigure Connection: Check and re-enter your Jira credentials or API tokens in UiPath Test Manager settings.
- Review Logs: Inspect logs in UiPath Test Manager for specific error messages related to authentication.
- Contact Support: Reach out to UiPath or Jira support if the issue persists for further assistance.
Additionally, ensure that both Jira and UiPath Test Manager are updated and be aware of any API limits that might affect defect creation. If problems continue, consult your IT team for potential configuration issues.