How do you govern citizen developers building bots in cases where with the same effort you can remove the bottleneck by connecting to an existing API or built a new one?

[arep (A Robot for Every Person)]

If an automation idea can be automated by using API within an allowed timeline, you should consider doing that. However, given the flexibility and easiness of RPA, sometimes it makes sense to create a solution using RPA to quickly address an immediate problem and simultaneously working on a solution with API.