Help needed in Upgrading Uipath from 19.10 into 2020.10

Hi Team,

I Have upgraded Orchestrator from 19.10 to 2020.10. after upgradation i am unable to access Orchestrator from the web browser.
i got the below error
{“message”:“An error has occured.”, “errorcode”:0,“resourceIds”:null}

any one could you please help me to figure the issue and also if anyone knows the steps to decrypt web.config file before upgrading and encrypt the web.config file after upgradation.

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Hi @vdhanabal
I just familiar this error for only 2 reasons buy maybe more

  1. API call issue
  2. Upgrade without decrypt

Anyway pls follow the step for decrypt the “Web.config” file

  1. Open the Command Prompt.

  2. Change the directory to the location of the Aspnet_regiis.exe tool. This is usually located in %SystemRoot%\Microsoft.NET\Framework\versionNumber . For example: cd %SystemRoot%\Microsoft.NET\Framework\v4.0.30319 .

  3. Add following command aspnet_regiis -pd “secureAppSettings” -site “UiPathOrchestrator” -app “/”` .

Refer the following source for additional information

Thanks for the details @Maneesha_de_silva.

I have added Identity as DomainName\Username in the Application Pool for Identity, Webhooks (IIS manager).

Issue resolved and working fine now.

Note: While upgrading Orchestrator select Identity Server Settings -> Application Pool as Custom Account and enter DomainName\UserName and Password to avoid this issue.

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@vdhanabal
:+1: happy to here that your issue been solved :slight_smile:

Hi @vdhanabal,

I am also facing a similar issue when we installed the Orchestrator 2020.10.3 version. Can you also Specify whether you have used SQL Authentication or Windows Authentication for the Orchestrator Database Settings during installation ?

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@supermanPunch, I have used Windows Authentication.

Thanks.

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