HELP - Machines Orchestrator

Help Robot
1

Hello,
I installed UiPath 2024.10.6 — everything works except the robot from Orchestrator. After installation, an update starts, but it doesn’t complete, and in Orchestrator, I still see “Update in progress” / that it failed. Is there any solution? I’ve already spent a lot of time on it, and honestly, I’m out of ideas. I even tried it on my home PC, and it’s the same. Are there any working installations and guides on how to set it up? Step by step?

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2

Hi @Miroslav_Kaiser,

Could you please provide more details? The version you specified 2024.10.6 is a enterprise studio and for the robot can you confirm which version is that?

Regards,
Srini

3

You can find the detailed explation why its happened and how to troubleshoot this

:white_check_mark: Why this happens

The UiPath Robot service tries to auto‑update, but:

  • the machine does not have permission to run the MSI installer
  • the installer cache is corrupted
  • Orchestrator pushes an update that conflicts with your installation type
  • You installed Robot via EXE, but Orchestrator is trying to update via MSI
  • Firewall/proxy blocks the download
  • UiPath Update Service is stuck

This leads to the endless “Update in progress” or “Update failed” loop.

:white_check_mark: Fix 1 – Completely remove the stuck update files

  1. Stop UiPath services:
net stop UiPathRobotSvc
net stop UiPathUpdateSvc
  1. Delete the update cache folders:Delete these folders if they exist:
C:\ProgramData\UiPath\UpdateService\
C:\ProgramData\UiPath\Packages\
C:\Users\<username>\AppData\Local\UiPath\Packages\
  1. Start UiPath services again:
net start UiPathUpdateSvc
net start UiPathRobotSvc
  1. Restart Assistant → check if update disappears.

:white_check_mark: Fix 2 – Disable auto‑update (most reliable in enterprises)

If Orchestrator keeps pushing an update that fails, turn off updating:

In Orchestrator

Tenant → Settings → Robot
Disable:

  • :check_mark: Auto‑update Robot
  • :check_mark: Auto‑update Studio

Save.

On the machine

Edit the file:

C:\ProgramData\UiPath\UiPath.settings

Add:

JSON

“DisableUpdates”: true

``

Show more lines

Restart UiPath services.

:white_check_mark: Fix 3 – Manually install the correct Robot version

Sometimes your machine installer does not match the package Orchestrator is pushing.

Steps:

  1. Uninstall UiPath Robot fully.
  2. Download UiPathStudio.msi or UiPathRobot.msi for exact same version Orchestrator is trying to push.
    (Example: 2024.10.6 in your screenshot.)
  3. Install manually with admin rights.
  4. Reconnect the machine (Machine Key OR Interactive Sign‑in).

:white_check_mark: Fix 4 – Your installation type mismatches Orchestrator

If you installed using:

  • exe → Orchestrator cannot auto‑update it
  • Community installer → cannot be updated by Enterprise Orchestrator

Fix:

  1. Uninstall EXE version
  2. Install the Enterprise MSI (Robot or Studio)
  3. Reconnect to Orchestrator

This resolves 90% of stuck updates.

:white_check_mark: Fix 5 – Update service permission issue

Ensure the update service has permission to run MSI:

  1. Open services.msc
  2. Locate UiPath Update Service
  3. Right‑click → Properties → Log On
  4. Change to:
  • Local System Account

Restart the service.

:white_check_mark: Fix 6 – Firewall blocking update package

Make sure these URLs are allowed:

https://download.uipath.com/
https://updates.uipath.com/

And whitelisted in antivirus.

:pushpin: Most reliable full reset sequence (use this if nothing works):

  1. Uninstall UiPath completely
  2. Delete folders:
C:\Program Files\UiPath\
C:\ProgramData\UiPath\
C:\Users\<you>\AppData\Local\UiPath\
  1. Install UiPathStudio.msi version 2024.10.6
  2. Reconnect to Orchestrator
  3. Disable auto‑update (if enterprise environment)

Do mark resolved if it helps to fix your issue

Nandri :slight_smile: