Hello, I have asked this a few times but have not had an answer yet, I would really appreciate some help!!!
I have an IP from a UiPath VM pool VM, it is enabled for remote desktop and jobs. When I put the IP address into microsoft remote desktop, an error occurs and I cannot connect to the VM.
@ppr @loginerror @Yoichi @Anil_G @Palaniyappan
Are you guys able to help? I would really appreciate it if you could !
Can you please tell what error you are getting
this is it, with the IP copied from “Access IP”
Potentially, I’m not sure but I am using a company laptop, how do I check / access it using a VPN?
Are you connected to your comapny vpn?
if yes try to disconnect and try
or the ip might be wrong check it
I wouldn’t be allowed to disconnect from the VPN and the IP is exactly how it is when copied from UiPath VM pool .
Can I not connect to this IP if I am using a VPN?
vpn might have blocks to external ip’s
reach to your it and unblock/whitelist them…then you can
Okay thank you, I will speak to IT
Hi @Anil_G I’vr asked IT and we do not have a VPN in place and they dont believe anything in the firewall may block it, do you have any other ideas?
can you check regarding ip
I have been trying to use the Access IP in the remote desktop and it looks like this 12.345.67.890 Is this correct?
I have also tried to use the public IP which looks like 1.234.567.89 and this does not work in the application either i just get this error
Ive connected now, the Access IP was incorrect.
Thank you Anil
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