[Help] Cannot access application - Credentialuibroker.exe during RDP Login

RPA Discussions
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Hi Everyone,

I am encountering a persistent issue while attempting to automate a login sequence for an RDP (Remote Desktop) connection. When the Windows Security prompt appears to handle credentials or MFA, the automation fails with the following error:

Error Message: CV Screen Scope ‘credentialuibroker.exe …’: Cannot access application ‘credentialuibroker.exe’. Elevated privileges might be required. Try running the UiPath application as an administrator.

What I’ve tried so far:

  • Activities: I have attempted to interact with the login window using standard Click, Image, OCR, and Computer Vision (CV) activities. All result in the same access denied error.
  • Frameworks: Tried switching between Default and Active Accessibility/UIA automation frameworks within the activities.
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@RPASurya

Can you please check if your robot account if it is of admin type, if not then robot needs to have admin access on VM, because as per the error, the robot cannot access the popup due to insufficient privileges on the machine you’re running your automation.

Happy Automation!