y what was the reason it was not passing this case…
Please take your time to phrase your question such a way that the other person will be able to understand the issue and can help.
The value of portalname was incometax eifling(TAN) and you opened other case value, try check what you given incometax eifling(TAN) case and also
the way of framing your question is not understandable clearly, please follow Ashok comments as suggested
Happy Automation
Hi @Roja_C
The Switch case is not matching because the incoming portalName value is not exactly equal to the Case value.
From the logs:
PortalName : IncomeTax E-filing
but the Switch is going to Default, which usually happens due to:
1 Extra spaces
2 Different hyphen character
3 Case sensitivity
4 Hidden special characters/new lines
Before switch plz normalise the value
portalName = portalName.Trim.ToLower
Then keep the switch value in lower case
“gst”
“traces”
“incometax e-filing”
Please add log msg before switch
“[” + portalName + “]” to identify the space
If solution works for you please mark as solution
Thanks
Hi @Roja_C ,
What I understand from both screenshots is, initially it appeared that the GST case was not getting passed from the Switch activity. However, after further debugging, it was identified that the execution was actually entering the GST case successfully.
The issue was occurring inside the GST sequence activities such as HTTP Request, Delay, or Deserialize JSON. Due to some internal failure/exception in these activities, it looked like the GST case itself was not executing.
The highlighted blue section in the workflow is just a Sequence container,
Resolution you can try:
- Validate the HTTP Request response.
- Add proper null/empty checks before Deserialize JSON.
- Increase timeout/retry handling if API response is delayed.
- Add logs before and after each activity to identify the exact failing step.
This is according to my understanding of your question. Hope this will help you.
If possible, you can rephrase your question with more details for better understanding.
Thanks.
- Please tell what you are trying to do
- Explain the issue properly
- What is the expected result you see
also I would suggest to debug and use step into to check each transition and value changes to understand
cheers

