Gmail Event Trigger not firing in UiPath Orchestrator

Help Automation Cloud
, , ,
1

WHAT I’M TRYING TO DO:
I have a Gmail Event Trigger set up in Orchestrator that
should fire automatically when a new email arrives in
my Gmail inbox and categorize it using GenAI (billing,
techsupport, hrdesk) then forward it to the right team.

WHAT IS HAPPENING:
The automation only runs when I manually click “Start”
in Orchestrator. When I send a test email to my Gmail,
no new job appears — even after waiting 10+ minutes.

WHAT I HAVE CHECKED:
Gmail connection shows “Connected” and “Connection successful”
Event Trigger exists and is Enabled
Cloud Robots Serverless machine is assigned to folder
Process is published to Shared feed
Trigger is in same folder as Process
Check for events is set to every 5 minutes

WHAT I HAVE TRIED:

  • Republished package from Studio to Shared
  • Created new trigger in correct folder
  • Tested Gmail connection — shows successful
  • Changed Runtime from Production Unattended to Serverless

WHAT I SUSPECT:
The Gmail connection may be polling instead of using
push notifications, causing delays or missed triggers.

2

Hi @Sameer_Gorrepati

Please try this:

1 Delete existing trigger
2 Recreate:
3 Event: New Email
4 Folder: INBOX
5 No filters
6 Reconnect Gmail (fresh connection)
7 Test with:
8 Simple unattended machine (not serverless)

If Solution works for you please mark as solution & Happy Automation with UiPath
Thanks
Nishi

3

image
image1920×1080 131 KB

These are the changes i have made.But i cant see the Event Named New Email.I have tried with Email recieved and New Record created.Still it didnt worked.Could you please help me!

4

@Sameer_Gorrepati
Please try this:
1 Select specific Account (user)
2 Select specific Machine / Serverless runtime
3 Ensure runtime is available (>0)

If Solution works for you please mark as solution
Thanks

5

Hi @Sameer_Gorrepati,

As per the screenshot unattended license and the machine is not configured yet.

You can either configure the unattended machine and license properly or choose a different available license type. If your intention is to run the process on your own PC, you may select the Testing/Non-Production option as well.

Additionally, on the next step/page, you can select the required machine or connector. Once everything is configured correctly, the changes should reflect accordingly.

Thanks