Given Configuration is invalid. Please check server Url and API Key. java.net.UnknownHostException: orch.abcn.com.sa: Name or Service not known

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1

I am unable to connect the Jira with my test manager, I have made the connection between my project in test manager and jira using the server url of jira and got the api key.

SSL certificate for the Test Manager Url has already been added to the Jira server. Orchestrator and Test Manager both are installed in a same server and using the same SSL with different ports. It’s on-premises setup.

Now the Jira admin is trying to make the connection between Jira and test manager getting the below error:-

Given Configuration is invalid. Please check server Url and API Key. java.net.UnknownHostException: uatorch.stc.com.sa: Name or Service not known

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Looks like a DNS resolution issue to reach uatorch.stc.com.sa → a quick test to validate is to create an entry directly on the hosts file pointing to the IP of that server.
If you have console to both Test Manager and Jira servers a simple “ping” between the two environments would be a good way to confirm name resolution is working fine - Java has its own DNS handler and sometimes needs a restart (on Jira services) to update after you add a hosts entry (if for any reason it cant resolve via DNS).

Hopefully this helps!