Getting This Error when running the Agentic Process when an agent is invoked Cloud - Serverless runtime license selected. There are no Cloud - Serverless runtimes configured on the templates in this folder

Help Agent Builder
1

We have an agentic process that includes an Email Classification Agent. When the process is triggered via the email receive event and the classification agent runs, we encounter the following error:

“Cloud - Serverless runtime license selected. There are no Cloud - Serverless runtimes configured on the templates in this folder.”

any idea on how to resolve this issue?

Thanks in advance.

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2

Hi,

Can you share detailed information regarding license?
Is your license Community or Enterprise? Do you have robot unit license or platform unit license?

Regards,

3

Hi Yoichi,

i have Enterprise license. I have flex license which have robots and agent units

4

Hi,

Can you try the following step?

First, enter Orchestrator then Tenant - Folders.
Next, Select a folder where your RPA process exists, and click Machines - click “Manage Machine in folder”

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Next, turn on Serverless robot and click Update button.

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Regards,

5

Hello @82700f925014b7367cdb46a13,

When you try running the maestro in debug mode or from Studio, it may not be necessary to have serverless configured. When you debug from Studio Web, this will be deployed to your personal workspace for running the process in debug mode.

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Please check under the monitoring section to see if any incidents were created for the debug instance.

Even if these agents run on the Agent service, they might not work with serverless and should be auto-provisioned for dev and debug. Still, please check if agent units are allocated to the tenant or not—ideally, debug shouldn’t consume units.

Thanks,
Kathik