Getting Issue while fetching the Outlook Mail

Help Activities
, , ,
1

I’m fetching the issue while getting all the Outlook mails from the Inbox in Outlook Application. I need to fetch at least 1000 mails but can’t fetch all because outlook is showing me only 88 mails in my inbox & bot is only fetching the same 88 mails which are showing but my inbox folders contains more that 1000 mails. It is not fetching other mails which is available when we click on more mails from microsoft exchange. Please help me.

Thanks

Forum Engagement Daily Reports
2

can you please share what are the property options are you using

3

image
image328×487 15.6 KB

4

@Praveen_R3,

Get Outlook Mail Message activity will return you only the emails already loaded into the Outlook. For testing purpose, try scrolling till end of the email in your Outlook, keep open the Outlook and then try running the bot and observe how many emails you get.

1 Like
5

Hi Ashok,

Tried the same but no luck even after clicking on connect to the server to view more.

image
image344×117 2.51 KB

6

here check you Filter property whether it matches all emails to get and remove the top 100 and try

7

Filter conditions are working perfectly for the emails present but not working to the emails that are obtained after clicking on “click on more mails from microsoft exchange”.

image
image602×124 2.9 KB

There are certain number of emails getting populated on clicking it but bot is unable to pick them up. even if no filter is given.

8

Hi Check the below options:

  • Open Outlook.
  • Go to File > Account Settings > Account Settings.
  • In the Email tab, select your account and click Change.
  • Under Offline Settings, move the slider to All. This will ensure that all emails are synchronized with Outlook.
  • Set the Top property to a higher value, like 1000 or more, depending on how many emails you want to fetch.
  • adjusting the Timeout property in the Get Outlook Mail Messages activity.
1 Like
9

Alright @Praveen_R3. So this is the issue of Outlook. It’s not able to download all the emails.

Two possible solutions from here:

  1. Change Outlook settings to download all possible emails - Follow these steps for this: Only a subset of your Exchange mailbox items is synchronized in Outlook - Outlook | Microsoft Learn
  2. Use O365 integration
10

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.