Getting error while starting the job

[sushmithaelluru (sushmitha)]

While am running the job in the orchestrator,
“Cannot act as user SAISUSHMITHA10@GMAIL.COM. Make sure UiRobot is running as a service!”

Thanks in advance!!

[Dominic]

@sushmithaelluru, Refer this,

Make sure Robo service is started

If you have installed the CE & .exe installer, the Robot will not be listed in Services but it is running under the User session(in user-mode). Usually you get this error if the Robot credentials you’ve set in Orchestrator are wrong. Please double check them. For the exact Username you can open a Command prompt and type: whoami . For the password, make sure you type it correctly.

Orchestrator issue in starting job

Hi Mohini, If you are using the .exe setup, the Robot will be in user mode and not as a service. This error occurs when the Robot’s username you’ve set in Orchestrator is wrong. Please double check the username of the Robot you are trying to Start a job on. To be sure, type in command line whoami. If your user is under a domain, you have to set in domain\username format.

Regards,
Dominic

[sushmithaelluru (sushmitha)]

Hey Dominic,
Can you please tell what command should be given to check the username and password!!

[Dominic]

@sushmithaelluru,

@Dominic

Please double check the username of the Robot you are trying to Start a job on. To be sure, type in command line whoami

Regards,
Dominic

[sushmithaelluru (sushmitha)]

@Dominic

whoami

Yes got it, Dominic. But I gave the same name to the Robot. The same error is seen .

[ovi (Viorela Preda)]

@sushmithaelluru

But I gave the same name to the Robot

You have to put your username in the Domain\Username field, not robot Name.

[sushmithaelluru (sushmitha)]

Ok,
Can you once tell me what should I give in the ‘Domain/Username’ and ‘Name’.

Thanks in advance.

[ovi (Viorela Preda)]

• Name: it’s how you want to name your Robot
• Domain\Username: it’s the username of the Windows session where your Robot is installed. It’s the result of the whoami command Dominic suggested above.

Here is an example screenshot:

Robot field description from the user guide: https://orchestrator.uipath.com/docs/field-descriptions-robots#section-the-configuration-tab

[sushmithaelluru (sushmitha)]

Hi ovi,
Make sure UiRobot is running as a service!
Am getting this error.
I filled the details as you given.

[sushmithaelluru (sushmitha)]

[quote=“sushmithaelluru, post:9, topic:21784, full:true”]
Hi ovi,

Make sure UiRobot is running as a service!

Am getting this error.

I filled the details as you given.

[sushmithaelluru (sushmitha)]

Am getting the following error, while Iam starting a job.
“Cannot act as user UIPATH\SUSHMITHA. Make sure UiRobot is running as a service!”.

Thanks.

[ovi (Viorela Preda)]

@sushmithaelluru

as user UiPath\SUSHMITHA.

Well, are you sure your Username is UiPath\SUSHMITHA? I mean, are you sure your user is under a domain and that domain is UiPath? It seems unlinkely.

What is the username that you are using to login to Windows? That one you should use in Orchestrator. There are many posts in this topic where you were provided with information on how to find out what is your username.

So, as it follows:

1. Start - type cmd - Enter
2. type whoami
3. copy the result to Domain\Username field in Orchestrator(as shown in the screenshot i shared above)

[ClaytonM]

Uipath is probably not your domain.

To find out your domain for that user, Right click on Computer and go to Properties.
It’s located like the below screenshot:

Hope that helps.