Get Outlook Mail Messages: The specified folder does not exist AND Move Outlook Mail Message: The specified folder does not exist

Help Studio
1

Hi,

I have a process which uses a Get Outlook Mail Message activity and move mail message activity, to retrieve an email, get the attachments from that email and then move email to another folder.

The process runs, end to end, with no issues, providing the desired end result on my local machine, but when I try and run it on a production machine(VM) - the one it needs to run on - I get an error of:
Get Outlook Mail Messages: The specified folder does not exist
Move Outlook Mail Message: The specified folder does not exist

I have checked across both machines and I am running the same version of Outlook:
Version 2108(Build 14326.21018)
and the same version of UiPath(2021.10.3). Version of UIPath.Mail.Activities 1.16.0-preview.

The settings across both machines are the same as far as I can see.

I have tried every possible answer I can find on the forums and am hoping someone may have another idea.

Thanks!

2

Hi @deepika.garg To which folder you are moving the mail messages.Have you checked if the folder name is specified correctly.
Thanks and Regards.
Sreejith…

3

Hi @sreejith.ss ,

I am reading and moving email to shared mail box.
Yes i have checked the folder name that is 110% correct.
As i said it’s working fine on my local machine, but not working 100% on VM.

Thanks!

4

Hi everyone,

Can anyone help with this issue?
I have increased the timeout for Get Outlook Mail message activity to 60000 MS, but still it’s not working on VM machine.
Is this a bug in Mail.activities or what is the problem, if someone can help with this, it would be great? As this is the blocker for my project.

Many Thanks!

5

If you open Outlook on the VM, is the Shared Mailbox visible?

6

Hi Mathew,
Yes, it is visible.

Thanks!

7

Can you provide screenshots of the following:

  1. Outlook on your machine showing the shared mailbox / folder
  2. Outlook on the VM showing the shared mailbox / folder
  3. The properties panel of your Outlook Get Mail activity that does work on your machine
8

Thanks everyone!!
Issue was resolved by the IT team by doing some configuration changes on VM for outlook.
Apologies couldn’t share more details on what exactly the IT team did.

9

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