Get Outlook Mail from subfolder - crashes at times

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1

Hi,

I’m trying to retrieve emails from the subfolder of a shared mailbox in Outlook using the below properties in ‘Get Outlook Mail Message’:
Account: AccountName
MailFolder: config(inFolder).tostring
Config(inFolder): Inbox\Level 1\Level 2\Target Folder

This approach works well and suddenly crashes with the error:
An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:
System.ArgumentException: The specified folder does not exist

After a while, using the same approach, I’m able to read the emails successfully.
Any ideas as to how I can make this process reliable or, what could be causing the crash?

2

Hi @azherullah_hussaini

What is the version of your Studio and the version of your activity packages (mainly Mail)?

2 Likes
3

Thank you very much, @loginerror!

I’m on 2018.3.3 and updating to Mail Activities v1.3 from v1.2 resolved the issue :smiley:

1 Like
4

Started getting the errors again, the Studio version is 18.3.3 and Mail Activities package is 1.3.

Are there any other possible reasons for this?

5

If you are using the Enterprise edition, please log a ticket with our technical support.

Is there anything that has changed in your setup for it to stop working?

1 Like
6

Not really. The issue had just popped up all of a sudden. I’ll try to check-in with the Tech team, as suggested.

Apologies, I thought I had replied. Thanks again!

7

Are you sure that the folder name hasn’t been changed? With the lower and upper case. :thinking:

8

Confirmed. No change whatsoever.

9

@loginerror
i am getting issue on “Get Outlook messages” .
error: Specified fodler doesn’t exist.

please find the attached screen shot.

Error1
Error1763×360 11.6 KB