Get outlook is not working

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Existing BOT running under one user mail account, when that user got moved out I have configured the new person email id under the Get outlook mail activity. All folder and other configuration is fine. But when I run the code above error is coming. ITs simply moved to next activity . Its urgent please help

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How are you doing this? @Mohana_BASKARAN_MN

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Hi @Mohana_BASKARAN_MN,

Can you show me the exception screenshot instead of showing output?

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no exception error has thrown

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Try running the activity out of the try catch block, then you will get the exact error @Mohana_BASKARAN_MN

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Meaning?

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This is my complete flow. Please note that its developed by someone else

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oh, can you open that workflow and see the properties pane for the get outlook mail messages activity?

And, do you have your outlook opened in the machine?

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YEs its opened and folder name and mail ids are correct. Even checked the folder options owner

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Sorry I cant share the persons name

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May be the option of reading only the unread messages is checked. Please check the properties pane of the Get Outlook mail messages

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no its unchecked

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Please try running that particular activity individually by copy and pasting in new sequence and check the output. @Mohana_BASKARAN_MN

or just try doing it manually in another sequence

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I tried new sequence with simple get outlook mail messages activity, configured the email and folder. But got an exception " The Specified folder does not exist" , Type: ArgumentException. But actually the folder is exist in the Inbox

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If you have multiple mail ID’s in the outlook , try giving the mail id for which the specific folder exists. If it is a subfolder inside the inbox, try giving it as “Inbox/folder name”

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I m getting this

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When I press the ui explorer to see the selector I got this
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I m running again, lets see

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I never had this issue before. By the way just wanted to confirm the slash “Inbox/Foldername” right?

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Only one email id, which I gave it under Input : Account: “email id”. By the eay when I re run the above error is not coming. But I realized that the BOT is not reading the email., because the emails are still shows as unread…eventhough the propery “markAsRead” is checked.

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it is backward slash as Inbox\Folder…

And close application won’t close if there is another process visible on the screen instead of excel. I mean, if you are running three applications and when a second application is on the screen instead of excel at that time of running the close application activity, it won’t recognize.

So, the alternate is kill process…

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As I said, no exceptions errors but it has not read the email :frowning:

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Can you post the screenshot of properties of Get outlook activity @Mohana_BASKARAN_MN …

and also try checking whether it is retrieving the messages by checking the count and displaying in message box …as

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