Hi guys. This is a recurring problem I find no solution to. Yes, I have checked similar thread but can’t figure it out. [image] It keeps on showing no folder exists. I have >put the correct folder correct account have outlook open. Can anyone suggest what to do? Thank you

@Arun_Saha It won’t work with new/modern outlook. Use office 365 integration services..

Hi @Arun_Saha , Can you try to pass the account detail (Mail Id) and try again. Regards, Arivu

Hi @Arun_Saha , you should try using the full folder path, including the mailbox name. For example: Instead of “Inbox” use: “your email\Inbox” In the account field, fill your email id In addition, you can refer to the given link below: [image] Get outlook mail message…

Hi @Arun_Saha Could you please try using full path Example \Mailbox - Your Name\Inbox Or \your.email@company.com\ Or instead of classic you are try to use modern activity Hope it help Thanks

Hi @Arun_Saha Could you please update the message id and check as well can make update account Hope it works for you!

@Arun_Saha Could you please confirm the outlook version you have and is it class or the new experience? If it’s new experience of Outlook this could be the root cause. Try using O365 integration services for it.

Hi @Arun_Saha This usually happens because the folder path is not exactly what Outlook expects. Use the full path. For subfolders use Inbox\SubFolderName, not just the subfolder name. Make sure the folder name matches Outlook exactly, including localized names if Outlook is not in English. If you…

Hi @Arun_Saha This error usually happens because UiPath needs the exact Outlook folder path, not just "Inbox". Fix: Right-click Inbox in Outlook → Properties Copy the Folder Path Paste it exactly in Mail folder (example: \\Mailbox - Your Name\\Inbox) Also fill the Account field with your email I…

Hello @Arun_Saha Can you perhaps share a screenshot of your Ourlook folder hierarchy. As others have suggested it should relate to the exact naming of your folders. If still no luck, then perhaps try and run Outlook with this command to reset folder names: outlook.exe /resetfoldernames Regards …

Hi @Arun_Saha Pls check the link for the same: might be helpful. [image] Getting Or Moving An Outlook Mail Message Fails With Error The Specified Folder Does Not Exist Knowledge Base While trying to get Outlook mails from a shared mailbox, the job fails with "…

Hi Gokul, there is no properties options in the outlook app for inbox, im on the modern version, not the classic one, can you tell me where it is, thanks

Get Outlook Desktop Mail Messages: The specified folder does not exist (2025)

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prashant1603765 (Prashant Kumar) January 7, 2026, 7:02am 10

Hi @Arun_Saha

Pls check the link for the same: might be helpful.

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Get Outlook Desktop Mail Messages: The specified folder does not exist (2025)

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