Get Exchange Mail Error - "The user name or password is incorrect."

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1

Hi, I am using Studio 2018.4.4.

Previously on my machine I was able to run Exchange activities without issue.
Suddenly today, I was no longer able to run anymore and my studio kept giving me the following error even when the username and password is all correct and I am able to access my email via OWA with the exact same user ID and password

Hopefully someone might have an idea what could be causing this issue because I found no suitable solution to this issue til date.

18.4.4+Branch.support/v2018.4.Sha.f763d4ae80fa90017d15cf7fd8625d0b338b8116

Source: Get Exchange Mail Messages

Message: The user name or password is incorrect.

Exception Type: UiPath.Mail.ExchangeException

An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:
UiPath.Mail.ExchangeException: The user name or password is incorrect.

at UiPath.Mail.Exchange.Activities.ExchangeActivity`1.EndExecute(AsyncCodeActivityContext context, IAsyncResult result)
at System.Activities.AsyncCodeActivity.System.Activities.IAsyncCodeActivity.FinishExecution(AsyncCodeActivityContext context, IAsyncResult result)
at System.Activities.AsyncCodeActivity.CompleteAsyncCodeActivityData.CompleteAsyncCodeActivityWorkItem.Execute(ActivityExecutor executor, BookmarkManager bookmarkManager)

2

Hi @ryuseihime,
What package versions are you using in the process?

3

Hello,

I’m also having this issue after the last Windows update. I’m using UiPath Mail activities package 1.12.3
What we saw is that if we uninstall Windows update "KB5009545; KB5009543 it works again.

But would appreciate if we could have a better option than this one.

Thanks

4

UiPath.Mail.Activities = 1.8.6

5

I don’t seem to have any of the mentioned KBs though…