Get Credential Failed To Read XXXX From Credential Store Type Thycotic Secret Server Error Code 2304 Asset Name XXXX

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Resolution when it is not possible to retrieve Asset from Thycotic Server.

Pre-requisites:

For Automation Cloud,

  1. Make sure the Thycotic Credential Store is added. Tenant--->Credential Stores
  2. Select the default store for Robots and Assets.


Issue Description: While accessing Get Credential on Studio, "Get Credential Failed to read XXXX from Credential Store type Thycotic Secret Server Error code 2304 Asset name: XXXX" is thrown.


Resolution: Steps to follow,

How to make sure that user configured in the access rule has access to read the secret

  1. Check if a rule is configured in Client Onboarding (example below: Orchestrator-Test client having Orchestrator-Test user account)

  1. Check if the secret is shared with the actual user account. Also, if a robot1-secret is present inside RobotCredentials folder.


  1. Check if the folder / folder inheritance permissions does not block the user account reading the secret. It will work ( configure it based on your security policies):

It will not work if Secret Permissions is set to NONE or if the user account permission is missing at folder level:


Note: Double-check with your security department what’s the best policy to be applied for sharing Thycotic credentials. The above-mentioned scenario is just an example.