Companies generally create a decision-making framework to determine what type of processes they would assign to each persona. The matrix usually includes considerations for risks, encouragement of user/employee adoption, and the technical capability of each persona.
HI,
There are a lot of factors that affect the decision-making process, listing a few below -
The process needs to be based on consistent logic.
if the Process requires to have high accuracy.
The process needs to have good ROI [saving business money over-time] or simplify SME efforts by caring out various difficult task.
and more that can be discussed.