Focus on certain IE tab in Citrix


#1

Hi,

I am working on a certain customer service agent assisting automation. This is image-based Citrix-type-of environment. What the robot needs to do, while the human agent is on the phone with a customer, is following:

  1. working on a certain CRM application, which is active in the beginning (this is fine)
  2. change to a certain tab in IE Explorer and continue there. (this is the problem)

The agent has multiple windows and multiple tabs open in the IE as well. How can I get the correct tab open to the front, so the image based automation could work on that tab?

Could there be a script or something like that, that would bring a certain IE tab to the front? Or any other ideas how this could be done?

Thanks in advance! Please ask if you didn’t understand my problem completely!


#2

When you open the browser, pass the window object out as a variable / argument for each IE window.

You could then use an attach window with the relevant IE window and then click text to select the relevant tab?

Hope that helps