I am working on a certain customer service agent assisting automation. This is image-based Citrix-type-of environment. What the robot needs to do, while the human agent is on the phone with a customer, is following:
- working on a certain CRM application, which is active in the beginning (this is fine)
- change to a certain tab in IE Explorer and continue there. (this is the problem)
The agent has multiple windows and multiple tabs open in the IE as well. How can I get the correct tab open to the front, so the image based automation could work on that tab?
Could there be a script or something like that, that would bring a certain IE tab to the front? Or any other ideas how this could be done?
Thanks in advance! Please ask if you didn’t understand my problem completely!