Fetch dynamic data from web application


I have to fetch data from a web application which is a ticket tool. from there i will navigate to other applications to make the rquired changes and will close the ticket. there are multiple tickets and the bot will process one by one. But the data that i need to fetch is not same. its changing . How can i do that? e.g., if i want to fetch name related to the ticket then i have to capture the text box where name is to be written. if i am fetching it like this then it is not working. only that particular name is fetched. how can i do this? do i need to do this using rest api calls ? is any other way?

It might be the selectors issue, please edit the selector and replace the ticket number or name with ‘*’

@mannu.1996.08, Hi mind sharing your workflow or at least screenshots showing your selectors?