#FeatureBlog - 19.11 - Schedule Attended Process through Agent Desktop

[radutzp (Radu Tapus)]

Hi guys,

First of all, sorry for naming this feature “Scheduling”. The purpose wasn’t to create wrong expectations. It just felt like a scheduler for us . We will change this in the next release. Thanks for letting us know that the name isn’t right.
Regarding the auto-start: this product is meant to be used in attended scenarios; this means a human will work on the same machine thus making it improper to start a process out of the blue. The human may do something else when the process was scheduled or may even be in a call, and that’s why we cannot steal his mouse or display an Excel containing private info without her explicitly saying that this is OK.

Thanks again for your constant feedback. It helps a lot to know that every time you make a mistake, there is someone out there that will give you a heads-up!