I would like to share an issue I encountered and propose a feature improvement.
I accidentally deleted the Default Tenant in UiPath Automation Cloud while using the Basic (Community) plan.
After that, I found myself in a situation where I cannot proceed with any action.
On the Basic plan:
I do not have permission to create or add a new tenant.
I also do not seem to have permission to create a support ticket.
I wanted to request tenant restoration via UiPath Support, but I was unable to submit a support ticket (likely due to Basic plan limitations).
I then contacted ** cloud.billing@uipath.com ** by email, but the only response I received was to “please create a support ticket,” which I am unable to do.
As a result, I am currently in a state where:
The Default Tenant is deleted
No tenant exists
No tenant can be created
No support ticket can be submitted
At this point, I am unsure what the correct recovery path is:
Should I somehow deactivate the organization and re-register?
Is there an official recovery process for this situation?
From a product perspective, I would like to suggest the following improvements:
If tenant creation is not allowed on the Basic plan, the Default Tenant should not be deletable, or
There should be a self-service recovery option or clear escalation path for restoring the Default Tenant
Currently, this behavior can leave users in a completely blocked state with no clear way forward.
I hope this feedback helps improve the user experience for Basic / Community users.
Thank you for your time.
Deactivate the organization via Admin > Settings > Advanced > Delete
create a new Automation Cloud organization at cloud.uipath.com to start with a fresh default tenant.
Preventing default tenant deletion on Basic plans or adding self-recovery aligns with documented limitations and user reports. Enterprise plans support multi-tenant management, highlighting the gap for free tiers. Upgrading resolves restrictions but may not suit all users.
I would like to clarify two points based on my current situation.
Regarding licensing
I already have a paid Basic Platform Tier and Basic User subscription.
In this case, if I delete the organization and create a new Automation Cloud organization:
Will my existing paid Basic subscription be automatically applied to the new organization?
Or will it still start with a 60-day Enterprise trial and require manual reassignment or re-purchase afterward?
Regarding organization deletion
You mentioned the following path:Admin > Settings > Advanced > DeleteHowever, in my Automation Cloud UI, I cannot find any “Delete” option, and I am therefore unable to delete or deactivate the organization as suggested.
As a result, I am currently unable to proceed with either recovery path:
I cannot restore or recreate the Default Tenant
I cannot delete the organization
I already have a paid Basic subscription tied to this organization
Could you please advise how to proceed in this situation, or whether backend assistance is required?
if you delete a free or community organizations then when you recreate using community you would get a community plan again as you deleted old org and created new again
now coming to enterprise trail..once trail ends it would convert to free plan and not community plan
if you have purchased anything the if you delete the org you might loose it as the org is deleted and you do not have any license code with you
also if you have a basic plan license then you should be able to create a ticket but yes the priority might be very low…you can find the support ID in admin page left bottom
I would like to add one more important detail regarding the support ticket creation.
I tried to create a support ticket using the Support ID shown on the Admin page, as suggested.
However, when I enter the Support ID on the ticket creation page, I receive the following error message:
“The license is inactive. Please contact the account owner or try another license.”
Because of this error:
I am unable to submit a support ticket
Even though I have a paid Basic Platform Tier and Basic User
And even though a Support ID is displayed in the Admin page
As a result, I am currently blocked in all directions:
Default Tenant is deleted
Tenant cannot be recreated
Organization cannot be deleted (Delete option not found)
Support ticket cannot be created due to “license inactive” error
This leaves me with no available self-service or official escalation path.
At this point, it seems backend assistance from UiPath may be required to either:
Restore the Default Tenant, or
Enable organization deletion, or
Reactivate the license for ticket creation
I am sharing this to clarify that the issue is not only about plan limitations, but also about the lack of a viable recovery or support path in this specific state.
you have the email ID with which you activated..genrally you would get a mail as well with support details in it
also for deleting admin → Orcganization → settings → Advanced → here you will see delete
if you are still on basic plan when you go to admin → Organization → licenses → here it should say basic..if it says free or community then its not basic license
If license is inactive mostly your basic plan would have ended
Please let me respond point by point based on my current environment.
I have not received any email containing support details or a Support ID after activation.
I have checked my inbox and spam folders, but there is no such email.
Regarding organization deletion:
I navigated to Admin → Organization → Settings → Advanced, however, in my UI there is no “Delete” option displayed, so I am unable to delete the organization from the portal.
Under Admin → Organization → Licenses, the plan is clearly shown as Basic.
The Basic plan is Monthly and currently Active.
Based on the above, the issue does not appear to be caused by an expired or inactive Basic plan.
It seems there may be a UI or backend inconsistency that is preventing both organization deletion and support ticket creation.
Please let me know how to proceed in this situation.
