FAQ Common license errors

studio
license
#42

Hi @balupad14 ,

I have tried to re-install the community version but it is not working and giving the same error :frowning:

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#43

After the installation , have tried to renew the license.

Regards
Balamurugan

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#44

@balupad14
yes I have tried to renew the license after installation but no luck :frowning:

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#45

Resolution Update

Support team replied on my ticket and they have released device id and it resolved the issue.

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split this topic #46

2 posts were merged into an existing topic: Unable to update CE edition

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Unable to update CE edition
#47

hi, I am getting attached error when trying to install the studio.

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#48

Hi @cheshta

Please try the solution posted here:

It helped some in this thread.

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#49

Hi,

Can Someone help to activate the Device ID tUNlsXC5mhWg4UTfS1A1 as I am getting Device ID already activated error message. Please note that, I have never activated the community edition on this device.

I tried with couple of user Id’s but still same error.
Please help me.

Thanks in advance!

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#50

Activation failed with error: -4308
Error description: SOAP Connection timed out
License status: Undetermined

Device ID: Lf22TYfKWpqf0GNMVo5k
Computer: NITESHV02
User Name: NITESHV

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#51

I had once activated my device with a license code in the past, but i hope to use the free edition to continue studing, could you help me? My Device ID:R7P4egyoSMCkq4wUuYEV, thanks

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#52

Hello OVI,

I am also facing the same Trial License issue on VM. Can you please help?
Device ID: QRHnhbONLS//CaWaVnXo

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#54

Hello Ovi,

Activation failed with error: 0
Error description: Cannot use Community Edition on this machine after activating a trial or Enterprise license code. Please enter a valid license key.
License status: Device ID already activated

Device ID: 8KWGO99Mh52RKcZHVZ/E

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#55

Hi Ovi,

18.3.2+Branch.master.Sha.0ee1a557250c8000e864a91dcaeebdc1a4bbeb00

Activation failed with error: 0
Error description: Cannot use Community Edition on this machine after activating a trial or Enterprise license code. Please enter a valid license key.
License status: Device ID already activated

Device ID: VH/oLJFW8CJ2CQ0LH5Q3

User Name: Narmadhar

Please help!!

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#56

Hi Ovi,

Activation failed with error: 0 Error description: Cannot use Community Edition on this machine after activating a trial or Enterprise license code. Please enter a valid license key. License status: Device ID already activated
My Device ID: aysPJVklqjwmrtFbyeyz
Please help me. This is my new laptop.

I already renew my license. and all above methods i have tried

Many Thanks

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#57

Hi Ovi


this is my new laptop. i can not use the community.
I need your help. please help
thanks a lot

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#58

Hi everyone,

Activation of Studio license failed with the followin error:
Activation failed with error: -1114
Error description: Certificate or receipt missing
License status: Undetermined

The regutil information is:
C:\Program Files (x86)\UiPath\Studio\UiPath>regutil get-info
License code: 3867891xxxxxxxxxxxx
License status: -1
Device id: eLRrdTFssXxxxxxxxxxxxxx
Error reading license expire date: -6003, error description: Lookup of tag failed
Maintenance expire date: not set
Subscription expire date: not set
User defined field Attended: not defined
User defined field Unattended: not defined
User defined field Free: not defined
User defined field Dev: not defined
User defined field AttendedConcurrent: not defined
User defined field DevConcurrent: not defined

If you have the similar experience, please show me how to solve this activation error…

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#59

Hi @Ovi,
My uipath community edition got expired after 12 weeks. I tried to renew the free license using https://www.uipath.com/renew-community-license link, but when I am opening uipath studio after that it is showing me below error. I reinstalled the application and then renewed the free license multiple times but no luck.
I have also read all the suggestions related to this particular error in the community forum but still not able to resolve the issue. Please help me out to resolve it asap…

Thank You

image

Error sreenshot:-

image

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#60

Error%20activation

Hey I am getting this error. I saw the solutions above.
Windows firewall is turned off and some other protection is running in the machine.

I need to know which port should I enable to gain access so that I can activate this??

Also by admin privilages I guess its RUN AS ADMIN right??

@ovi @badita

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#61

Hi,

While trying to activate the license key on the new machine which is released from the old machine, I am getting this error. I attempted to delete the License folder on the old machine but nothing is working.

Activation failed with error: 0
Error description: No Error
License status: Number Of Allowed Activations Exceeded

Please, can someone help me on this? I have already raised a request but haven’t got any response back from UIPath.

Thanks,
Farheen

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#62

You’ll need to run regutil.exe -deactivate [code] on the old machine first.

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Number of Allowed Activations Exceeded