Failed To Upload Item(s), Due To A Slow Or Lost Internet Connection

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Why error is thrown when uploading files to AI Center->Datasets on Automation Cloud?

Issue Description: Receiving the error below when uploading a file to AI Center->Datasets:

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Troubleshooting:​

  1. Check the network connection by using ping as follows:

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  1. If a large value is seen in the time above, report to the network administrator to see if there are any known issues with the network path.

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  1. There are many endpoint protection products that allow users to specify policies on file transfer, in order to provide data loss protection (DLP). It is possible that one of those products may be interfering with the upload. In order to get a closer look, follow the guidance in KB article - How To Generate A HAR File? to start capturing a HAR trace, then upload the file. Once the error is thrown, stop the capture.

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  1. Examine each row of the HAR file looking for an indication of third-party involvement. For example, if iBoss is blocking the transfer for DLP, an entry similar to this may be noticed,

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  1. If any references are noticed to known endpoint protection products, report this error to the network administrator, with the HAR file.

  1. If the issue persists, open a support ticket in the Customer Portal and include the HAR file, a screenshot of current ping times to cloud.uipath.com, the file size/type, and the error message.