Failed in orchestrator job - 170002

[Bob01]

Hi Team,

Need help to solve this error.

Thanks

[arjun.shiroya]

Hi @Bob01,

The error is not from Orchestrator itself, but from your workflow

Open the Generate Fulfilment Packet workflow and find the Throw activity or condition using that message.

Check why the customer validation data is empty/invalid and either fix the upstream “User verification” step or handle this case with business logic instead of throwing an exception.

[manish.pal]

Hello @Bob01,

See this

[Maheep_Tiwari]

Hi @Bob01,

Ensure User verification completes successfully before Generate Fulfillment Packet runs. Remove the Parallel Split or add proper synchronization so packet generation waits for validation. Also add a simple check to verify customer data is present and valid before generating the packet, and handle the failure gracefully instead of throwing an exception.

Also refer the image shared by @manish.pal

Thanks