Hello,
we were recording process and Explorer expert all of a sudden stop working for no good reason. Our SME was recording process and EE just stop working.
Is there anything we can send you from some logs so you can check it out?
Cheers,
Radomir
Hi Radomir!
Thank you for reporting the issue!
Can you please describe the actions, which were done before the crash? For instance, start capturing, stop capturing, rename sequence, crash, etc. It would also be great to get a description of the app stop working behavior - did it hang for an infinite period of time, or was it suddenly closed, or maybe a blank screen appeared?
Yes, taking a look at a log file would definitely help us to get in details with the cause of the issue. You can find it by clicking on ‘Help’ → ‘Open Logs folder’ at the top menu panel.
Regards,
Anna
Hello,
Yes so I just got logs.
We were recording process, and EE just all of a sudden stop working.
nothing special was done, we were just going trough process. Logs Bellow:
{"execPath":"C:\\Users\\joana.fernandes\\AppData\\Local\\Programs\\explorer-expert\\Explorer Expert.exe","pid":19744,"platform":"win32","resourcesPath":"C:\\Users\\joana.fernandes\\AppData\\Local\\Programs\\explorer-expert\\resources","version":"v12.4.0","level":"info","message":"2019.10.3 INFO: process: "}
{"arch":"x64","type":"Windows_NT","release":"10.0.17134","level":"info","message":"2019.10.3 INFO: os: "}
{"level":"info","message":"2019.10.3 INFO: %cDownload the React DevTools for a better development experience: https://fb.me/react-devtools\nYou might need to use a local HTTP server (instead of file://): https://fb.me/react-devtools-faq"}
{"line":68,"sourceId":"C:\\Users\\joana.fernandes\\AppData\\Local\\Programs\\explorer-expert\\resources\\app.asar\\build\\ui\\services\\electron\\fileSystem.js","level":"warn","message":"2019.10.3 WARNING: method should return Services.IGuide"}
{"message":"2019.10.3 INFO: _updateLicenseInfo","level":"info"}
{"message":"2019.10.3 INFO: community: start","level":"info"}
{"0":123,"1":34,"2":101,"3":109,"4":97,"5":105,"6":108,"7":34,"8":58,"9":116,"10":114,"11":117,"12":101,"13":125,"level":"info","message":"2019.10.3 INFO: community: body"}
{"licenseCode":"6676-8143-2675-1623","level":"info","message":"2019.10.3 INFO: community: response"}
{"message":"2019.10.3 INFO: activate: model","level":"info"}
{"activationData":"eyJ2ZXJzaW9uIjoiVjIwMTkiLCJhY3RpdmF0aW9uIjoxNTgxMDY5NDgxLCJ0eXAiOiJKV1QiLCJhbGciOiJSUzUxMiJ9.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.lQR4SW7MZMWOUj0EZCFQvEMZoMhHjOZvXHIqIhJgogKuJolGVReZ9NZGU9ousbTu3ssH-N28a1spyEMkKZk-agKfWDfWaBzEBFqiBNIJQH7qUY9tDonGVYuNc3tuYjE6MamAHR-Wg3xCpBCkWqih_VfBxxiAAmpO1M2hvj7IlGxS5rJ0bkC-xMCBDT9963LzXaI4ZNewytqZ3VrfScRYM7ZiBIXbMtZxiyBXjZbKvqHancdNrD8oTnyN3PunkMt8Gz6BENuTU1xtGIJ6J-62cqwjE1aKKDMgXOf8fv0WjmSISstodylfiS_Si0Z86oMN6lsIN0RbLzIeNK3xhDCd6V6GYtq0EQxXMrSN-nMTAp5FIks1dIsoRSiZ3Xtu13jf9xMeVuNMMcAhGdCMuTQFX6kfAx38VqIMZMiWC-6a_657ao0pa8mrBnryHd1w_VfokSEbGQH0KfLAeJTe29LqfhHy7Zn7tfrjgeo5h_WOaGCIlCrptOdAQI2Dsj6rBu834XRU29Q6JR9SsvERoSaPGXPwXVDGI7jp2aPy5MMHKxoyNineNinQgWelAcm_XVUxKgBVyX7Ot7JOujC7Uiue51fMSk94oX-yfcRO9sW4feRpWAwINgo9dZVDZ8Mccvn4VzbUkKRptgsovjQxbQECIZcgQWzvqKnfYyhfba3l9TM","level":"info","message":"2019.10.3 INFO: activate: request succeeded"}
{"message":"2019.10.3 INFO: token: start","level":"info"}
{"message":"2019.10.3 INFO: token: verified","level":"info"}
{"message":"2019.10.3 INFO: token: decoded","level":"info"}
{"message":"2019.10.3 INFO: _updateLicenseInfo","level":"info"}
{"message":"2019.10.3 INFO: activate: updated license","level":"info"}
{"message":"2019.10.3 INFO: activate: saved license to file","level":"info"}
{"message":"2019.10.3 INFO: community: activated","level":"info"}
{"message":"2019.10.3 INFO: token: start","level":"info"}
{"message":"2019.10.3 INFO: token: verified","level":"info"}
{"message":"2019.10.3 INFO: token: decoded","level":"info"}
{"message":"2019.10.3 INFO: _updateLicenseInfo","level":"info"}
{"message":"2019.10.3 INFO: activate: model","level":"info"}
{"message":"2019.10.3 INFO: token: start","level":"info"}
{"message":"2019.10.3 INFO: token: verified","level":"info"}
{"message":"2019.10.3 INFO: token: decoded","level":"info"}
{"message":"2019.10.3 INFO: _updateLicenseInfo","level":"info"}
{"message":"2019.10.3 INFO: activate: model","level":"info"}
{"activationData":"eyJ2ZXJzaW9uIjoiVjIwMTkiLCJhY3RpdmF0aW9uIjoxNTgxMDY5NDgxLCJ0eXAiOiJKV1QiLCJhbGciOiJSUzUxMiJ9.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.FTYO_lP6KeImLbfb5oAe4x978DXb8tMSJUpFg67n4wD0XDR5H3crS7MBa7O_aAy9SLpLshRCU_e6OV26Mh9k7G1RhRMAVNZzC1gOMd85NKSlQcHqCjiUOcsKiqdITiR1ybqDE4oiEFMhxt9ZFQ7KuaOrNVXGvny1OaoX04ReyIy1EHDnj2n5DCR1QIDakEQk47Ie6g5WCTQFTUz-Cushvxt_RvmjVk6DR2tqvquhChkdun-XT4-u-eLn9P7LPdH9sxpKbAWmiF-8CG4SbIDsxmdChUYL7W3vxVQbEefN303fasVuxWp0rmxgntHwfWytG6EYkMxkAljA8Ctc4GMsV6UTSqPGjDpRr-QGsr-WKkdrGm0try4crKcPQ4IVf4V3zE7oT65F32cKrV9w4Gak8FreasGZoDUUtRNNulC3d5xhoZJk-MX621laikCahYdnytcsq8aOGkxbFvzSkRQk91efZSAiF8khp41K05UFJwO_67p_K0x9U2SzdSqvpRcRC8lNjVyAwFAY18KNaD6LW69nbw2c_-Ksw8LfpVvYWA1BLrlwRLpXe2bjGrwchXXXUnXXBh1h_xe9o-ELWaMz__I0nk6MVa-btEkUnhwvZf-rn70Mk0woDukmxlPbQSAogpPLiS4n_rkALCcQi6NCgu0LWH4I-jut7FvUFZnkpfc","level":"info","message":"2019.10.3 INFO: activate: request succeeded"}
{"message":"2019.10.3 INFO: token: start","level":"info"}
{"message":"2019.10.3 INFO: token: verified","level":"info"}
{"message":"2019.10.3 INFO: token: decoded","level":"info"}
{"message":"2019.10.3 INFO: _updateLicenseInfo","level":"info"}
{"message":"2019.10.3 INFO: activate: updated license","level":"info"}
{"message":"2019.10.3 INFO: activate: saved license to file","level":"info"}
{"activationData":"eyJ2ZXJzaW9uIjoiVjIwMTkiLCJhY3RpdmF0aW9uIjoxNTgxMDY5NDgxLCJ0eXAiOiJKV1QiLCJhbGciOiJSUzUxMiJ9.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.FTYO_lP6KeImLbfb5oAe4x978DXb8tMSJUpFg67n4wD0XDR5H3crS7MBa7O_aAy9SLpLshRCU_e6OV26Mh9k7G1RhRMAVNZzC1gOMd85NKSlQcHqCjiUOcsKiqdITiR1ybqDE4oiEFMhxt9ZFQ7KuaOrNVXGvny1OaoX04ReyIy1EHDnj2n5DCR1QIDakEQk47Ie6g5WCTQFTUz-Cushvxt_RvmjVk6DR2tqvquhChkdun-XT4-u-eLn9P7LPdH9sxpKbAWmiF-8CG4SbIDsxmdChUYL7W3vxVQbEefN303fasVuxWp0rmxgntHwfWytG6EYkMxkAljA8Ctc4GMsV6UTSqPGjDpRr-QGsr-WKkdrGm0try4crKcPQ4IVf4V3zE7oT65F32cKrV9w4Gak8FreasGZoDUUtRNNulC3d5xhoZJk-MX621laikCahYdnytcsq8aOGkxbFvzSkRQk91efZSAiF8khp41K05UFJwO_67p_K0x9U2SzdSqvpRcRC8lNjVyAwFAY18KNaD6LW69nbw2c_-Ksw8LfpVvYWA1BLrlwRLpXe2bjGrwchXXXUnXXBh1h_xe9o-ELWaMz__I0nk6MVa-btEkUnhwvZf-rn70Mk0woDukmxlPbQSAogpPLiS4n_rkALCcQi6NCgu0LWH4I-jut7FvUFZnkpfc","level":"info","message":"2019.10.3 INFO: activate: request succeeded"}
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{"message":"2019.10.3 INFO: token: verified","level":"info"}
{"message":"2019.10.3 INFO: token: decoded","level":"info"}
{"message":"2019.10.3 INFO: _updateLicenseInfo","level":"info"}
{"message":"2019.10.3 INFO: activate: updated license","level":"info"}
{"message":"2019.10.3 INFO: activate: saved license to file","level":"info"}
{"line":68,"sourceId":"C:\\Users\\joana.fernandes\\AppData\\Local\\Programs\\explorer-expert\\resources\\app.asar\\build\\ui\\services\\electron\\fileSystem.js","level":"warn","message":"2019.10.3 WARNING: method should return Services.IGuide"}
{"message":"2019.10.3 INFO: CAPTURING HOOK:START CAPTURING EVENT","level":"info"}
{"message":"2019.10.3 INFO: CAPTURING => multi-capture has been started","level":"info"}
{"message":"2019.10.3 INFO: Listener.capturing => capturing:multi-capture:start was sent","level":"info"}
{"message":"2019.10.3 INFO: MULTI-CAPTURE:STARTING HOOK","level":"info"}
{"line":67,"sourceId":"C:\\Users\\joana.fernandes\\AppData\\Local\\Programs\\explorer-expert\\resources\\app.asar\\build\\ui\\components\\Pages\\DiagramView\\DiagramView.page.js","level":"info","message":"2019.10.3 INFO: DRAWER OPTIONS PAYLOAD:"}
{"message":"2019.10.3 INFO: CAPTURING => multi-capture 'stop' event received","level":"info"}
{"message":"2019.10.3 INFO: MULTI-CAPTURE:STOP HOOK","level":"info"}
{"message":"2019.10.3 INFO: CAPTURING => multi-capture => stopped event handler => send IPC stopped event","level":"info"}
{"line":525,"sourceId":"C:\\Users\\joana.fernandes\\AppData\\Local\\Programs\\explorer-expert\\resources\\app.asar\\build\\ui\\components\\Listeners\\capturing\\Listener.multi-capturing.js","level":"info","message":"2019.10.3 INFO: CREATE DIAGRAM FROM ACTIVE WIN NAMES => "}
{"line":38,"sourceId":"C:\\Users\\joana.fernandes\\AppData\\Local\\Programs\\explorer-expert\\resources\\app.asar\\build\\common\\services\\stepShotAnalytics.js","level":"info","message":"2019.10.3 INFO: [object Object]"}
{"message":"2019.10.3 INFO: MULTI-CAPTURE:STOP HOOK","level":"info"}
{"message":"2019.10.3 INFO: MULTI-CAPTURE:STOP HOOK","level":"info"}
{"message":"2019.10.3 INFO: MULTI-CAPTURE:STOP HOOK","level":"info"}
{"message":"2019.10.3 INFO: MULTI-CAPTURE:STOP HOOK","level":"info"}
{"execPath":"C:\\Users\\joana.fernandes\\AppData\\Local\\Programs\\explorer-expert\\Explorer Expert.exe","pid":19540,"platform":"win32","resourcesPath":"C:\\Users\\joana.fernandes\\AppData\\Local\\Programs\\explorer-expert\\resources","version":"v12.4.0","level":"info","message":"2019.10.3 INFO: process: "}
{"arch":"x64","type":"Windows_NT","release":"10.0.17134","level":"info","message":"2019.10.3 INFO: os: "}
{"level":"info","message":"2019.10.3 INFO: %cDownload the React DevTools for a better development experience: https://fb.me/react-devtools\nYou might need to use a local HTTP server (instead of file://): https://fb.me/react-devtools-faq"}
{"line":68,"sourceId":"C:\\Users\\joana.fernandes\\AppData\\Local\\Programs\\explorer-expert\\resources\\app.asar\\build\\ui\\services\\electron\\fileSystem.js","level":"warn","message":"2019.10.3 WARNING: method should return Services.IGuide"}
{"message":"2019.10.3 INFO: token: start","level":"info"}
{"message":"2019.10.3 INFO: token: verified","level":"info"}
{"message":"2019.10.3 INFO: token: decoded","level":"info"}
{"message":"2019.10.3 INFO: _updateLicenseInfo","level":"info"}
{"message":"2019.10.3 INFO: activate: model","level":"info"}
{"activationData":"eyJ2ZXJzaW9uIjoiVjIwMTkiLCJhY3RpdmF0aW9uIjoxNTgxMDY5NDgxLCJ0eXAiOiJKV1QiLCJhbGciOiJSUzUxMiJ9.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.YfCkmXxNPuRaJDDQqvPr00FuX6TA6-Pxetyt16ba2u1Yesl-GxEv5p8qTX4lsXNzddtd9T1_161p4FoK_iGpCD3TlpLlBOQBWNwG9PiCwMnwlJY1sOZzhFk7ZC3AU-bJG9Ws092alc7UHh6wyA8OsSMUA9nq09aE1D-15T_FnSkn8l4sCCitrraa6pXW_STf3DsABUhxVGZc05sdpvqFxIsDCtF2XkWnAJvPRwNerLoGwWQPZq7ZgJAlWNxcQE3JKucbjhdkzQFrfHpW6HRdF83YQBn47fI16DVe1elgbzvZM92f5tcAgqsIxTVMwRKabFCvtdmbXjuadPx7pZXjluYKcMMYbzx1T-Sgo10WuXP06CSz3N91ESYi2ORNZJeiaVTsngPjFxMlZdQBZ9hlaRkkTm6a5ntCUud3rTFLYHiwpPV8mNfr8yWLpup3_W_os6iQLcrrnnXL2mfyHbFoLUnmLqsQJsp_8oCuStQGKFzYwuu1wYZuB-5xaWfjbqzLVkvq3tgQHtyNWbnXUMX_c_5rqtp_JjClaGU2PTPqxHibQDPK_5yGtrXZJ39GQqq-PPQ6u5aUEmD_kFB73lYgP1hPeT4kPiVm8zdrLi6mr6hAVfT89ypicxRLXl_DI-r-zrA2oSv7xKIr21tvye-mXUZ_fm7IBVTI3eNbevaGnSU","level":"info","message":"2019.10.3 INFO: activate: request succeeded"}
{"message":"2019.10.3 INFO: token: start","level":"info"}
{"message":"2019.10.3 INFO: token: verified","level":"info"}
{"message":"2019.10.3 INFO: token: decoded","level":"info"}
{"message":"2019.10.3 INFO: _updateLicenseInfo","level":"info"}
{"message":"2019.10.3 INFO: activate: updated license","level":"info"}
{"message":"2019.10.3 INFO: activate: saved license to file","level":"info"}
{"execPath":"C:\\Users\\joana.fernandes\\AppData\\Local\\Programs\\explorer-expert\\Explorer Expert.exe","pid":4260,"platform":"win32","resourcesPath":"C:\\Users\\joana.fernandes\\AppData\\Local\\Programs\\explorer-expert\\resources","version":"v12.4.0","level":"info","message":"2019.10.3 INFO: process: "}
{"arch":"x64","type":"Windows_NT","release":"10.0.17134","level":"info","message":"2019.10.3 INFO: os: "}
{"level":"info","message":"2019.10.3 INFO: %cDownload the React DevTools for a better development experience: https://fb.me/react-devtools\nYou might need to use a local HTTP server (instead of file://): https://fb.me/react-devtools-faq"}
{"line":68,"sourceId":"C:\\Users\\joana.fernandes\\AppData\\Local\\Programs\\explorer-expert\\resources\\app.asar\\build\\ui\\services\\electron\\fileSystem.js","level":"warn","message":"2019.10.3 WARNING: method should return Services.IGuide"}
{"message":"2019.10.3 INFO: token: start","level":"info"}
{"message":"2019.10.3 INFO: token: verified","level":"info"}
{"message":"2019.10.3 INFO: token: decoded","level":"info"}
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{"message":"2019.10.3 INFO: activate: model","level":"info"}
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{"message":"2019.10.3 INFO: _updateLicenseInfo","level":"info"}
{"message":"2019.10.3 INFO: activate: model","level":"info"}
{"activationData":"eyJ2ZXJzaW9uIjoiVjIwMTkiLCJhY3RpdmF0aW9uIjoxNTgxMDY5NDgxLCJ0eXAiOiJKV1QiLCJhbGciOiJSUzUxMiJ9.eyJsaWNlbnNlIjp7ImFjdGl2YXRpb25Db2RlIjoiZGY2MGNjMjYtMjg3Zi00NWU5LWIzNDgtMDRhOTNlYWQxZjQ3IiwiYWN0aXZhdGlvbklkIjoiVUlQLTQ2NWZhZTAyZGYiLCJsaWNlbnNlQ29kZSI6IjY2NzYtODE0My0yNjc1LTE2MjMiLCJsaWNlbnNlU3RhdHVzIjoiVkFMSUQiLCJlbWFpbCI6bnVsbCwic3RhcnREYXRlIjoxNTgxMDMzNjAwLCJlbmREYXRlIjoxNjEyNjU1OTk5LCJncmFjZVBlcmlvZCI6MCwiZ3JhY2VQZXJpb2RFbmREYXRlIjoxNjEyNjU1OTk5LCJjaGVja0ludGVydmFsT25saW5lIjoxLCJjaGVja0ludGVydmFsT2ZmbGluZSI6NjAsImxhc3RDaGVja0RhdGUiOjE1ODE1MzYwOTgsIm5leHRDaGVja0RhdGUiOjE1ODE2MjI0OTgsIm9mZmxpbmVBY3RpdmF0aW9uIjpmYWxzZSwiYnVuZGxlQ29kZSI6IkVFIiwic3Vic2NyaXB0aW9uQ29kZSI6IkNPTSIsInBheWxvYWQiOiJ7XCJwcm9kdWN0c1wiOlt7XCJjb2RlXCI6XCJFRVwiLFwicXVhbnRpdHlcIjoxLFwidHlwZVwiOlwiU1RBTkRBUkRcIixcImZlYXR1cmVzXCI6W119XX0iLCJsaWNlbnNlTW9kZWwiOiJVU0VSIiwibGljZW5zaW5nTW9kZWxEYXRhIjp7InVzZXJJZCI6IkpvYW5hLkZlcm5hbmRlcyIsIm1hY2hpbmVJZCI6bnVsbCwiYWNjb3VudElkIjpudWxsLCJpbnN0YW5jZUlkIjpudWxsfX19.Wl8F0UqQBgl1PmtFsXRHdpqVwzTclJAKGQTAPWJ9vxgFvrY9_3LBhPRSPgz_MKuMwZxOUZAJ_3d8JQfMh-W_-jp1M9wOftSikMJcwIeQ6hMCnpTrSBtG6t6Xv3M_6oI6Y6YDZlm-DSxR4_upA9Cktz3mQNrZRZMB9WiHNWIw1Rwf64fomSReMknZkI-xi0C7aczAZTejVrudz86ND6IA_BZO7fqRvtm_kB8Bkdismlp_fIcqNnzEaInCjAzv-etfDkmi05dtQ_wZPMVWoBR6CegDrvn3MfTuqFapUUAMZQByq2uVhKbQAh93v76ln9FwdQHB2ss45v35qoUOvdEiumfWH2-dpIUuRc0H-iSDd0FuwnqqM5MNgZZO1prU5qvqm6Lfuu1Rsd02QDRBE0D8p7OnMhTGr7-wjvt_FJicc4YtWIqSv4GBpDiRnPUm7zWRihpleYNM6wbhKFhexq-YHbQDsS0vfHwF1cdrsUfXkCdlKOmqXC8CNI5AIzJiQRThJ6EHWizhVV7tWfvJ5pZ_--kKwcRh37ZbD2Ed6uUtZS3fQXl3bDLmTaeFfXVxInyx2wDncMlgaKLlhPO6sl-sWreV_WyAW5-mKaiVr6zZ8nX2_rN9upMmMzFS1XSPdYYixm-3cslswABR4P3y9PHKmbWX1YpFUfksCQN-uMtO1cM","level":"info","message":"2019.10.3 INFO: activate: request succeeded"}
{"message":"2019.10.3 INFO: token: start","level":"info"}
{"message":"2019.10.3 INFO: token: verified","level":"info"}
{"message":"2019.10.3 INFO: token: decoded","level":"info"}
{"message":"2019.10.3 INFO: _updateLicenseInfo","level":"info"}
{"message":"2019.10.3 INFO: activate: updated license","level":"info"}
{"message":"2019.10.3 INFO: activate: saved license to file","level":"info"}
{"line":68,"sourceId":"C:\\Users\\joana.fernandes\\AppData\\Local\\Programs\\explorer-expert\\resources\\app.asar\\build\\ui\\services\\electron\\fileSystem.js","level":"warn","message":"2019.10.3 WARNING: method should return Services.IGuide"}
{"message":"2019.10.3 INFO: CAPTURING HOOK:START CAPTURING EVENT","level":"info"}
{"message":"2019.10.3 INFO: CAPTURING => multi-capture has been started","level":"info"}
{"message":"2019.10.3 INFO: Listener.capturing => capturing:multi-capture:start was sent","level":"info"}
{"message":"2019.10.3 INFO: MULTI-CAPTURE:STARTING HOOK","level":"info"}
{"line":67,"sourceId":"C:\\Users\\joana.fernandes\\AppData\\Local\\Programs\\explorer-expert\\resources\\app.asar\\build\\ui\\components\\Pages\\DiagramView\\DiagramView.page.js","level":"info","message":"2019.10.3 INFO: DRAWER OPTIONS PAYLOAD:"}
{"message":"2019.10.3 INFO: CAPTURING => multi-capture 'stop' event received","level":"info"}
{"message":"2019.10.3 INFO: MULTI-CAPTURE:STOP HOOK","level":"info"}
{"message":"2019.10.3 INFO: CAPTURING => multi-capture => stopped event handler => send IPC stopped event","level":"info"}
{"line":525,"sourceId":"C:\\Users\\joana.fernandes\\AppData\\Local\\Programs\\explorer-expert\\resources\\app.asar\\build\\ui\\components\\Listeners\\capturing\\Listener.multi-capturing.js","level":"info","message":"2019.10.3 INFO: CREATE DIAGRAM FROM ACTIVE WIN NAMES => "}
{"line":38,"sourceId":"C:\\Users\\joana.fernandes\\AppData\\Local\\Programs\\explorer-expert\\resources\\app.asar\\build\\common\\services\\stepShotAnalytics.js","level":"info","message":"2019.10.3 INFO: [object Object]"}Hi Radomir!
Thank you for providing the .log file and sorry for the late response. We will investigate the reason this happened and then inform you about the results.
Thanks,
Anna
Palaniyappan
Rahul_Unnikrishnan
muhammedyuzuak
joergen_moeller
dyuonn.bakker
wakaeri
charagonda_chandu
guptasweb
Aleem_Khan
fernando_zuluaga