Excel application scope fails when closing after Microsof Azure Informaction Protection adoption

Help
, , ,
1

Hello,

Recently our company has adopted Microsoft Azure Information Protection.
After adopting it, robots which use excel application scope started failing.
We tried updating excel application, updating activities.

I checked the logs and robots produce this kind of error:

Unable to cast COM object of type 'System.__ComObject' to interface type 'System.Runtime.InteropServices.ComTypes.IConnectionPointContainer'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{B196B284-BAB4-101A-B69C-00AA00341D07}' failed due to the following error: The requested object does not exist. (Exception from HRESULT: 0x80010114).

Then I checked windows events and found a bunch of errors which are produced by UiPath. error message:

UiPath.Executor 19.10.1.0 
System.Runtime.InteropServices.COMException (0x80010108): The object invoked has disconnected from its clients. (Exception from HRESULT: 0x80010108 (RPC_E_DISCONNECTED))
   at Microsoft.Office.Interop.Excel._Workbook.Close(Object SaveChanges, Object Filename, Object RouteWorkbook)
   at UiPath.Excel.WorkbookApplication.CloseCurrentWorkbook()

Our excel version is Excel 2013 (15.0.5189.1000) 32-Bit MSO (15.0.5172.1000)
Studio and robot version 19.10.1
Orchestrator 19.4.2

Anyone experienced similar issues?

1 Like
2

Also found excel application error in Windows Events:

Faulting application name: EXCEL.EXE, version: 15.0.5179.1000, time stamp: 0x5d78b59c
Faulting module name: VBE7.DLL_unloaded, version: 7.1.10.68, time stamp: 0x58def2a6
Exception code: 0xc0000005
Fault offset: 0x00009e6f

1 Like
3

We faced exactly the same issue yesterday. Have you found a solution yet? It not, please try disabling Excel add-on of Azure Information Protection. You don’t have to uninstall it, you just need to disable the add-on. Appreciate if you could share your results, since I’m not yet confident if this truly resulves the issue.

4

Hello, I can confirm that the root cause was Azure Information Protection addon. I have uninstalled it and robots started working again.

5

Thank you for the feedback. We’ll implement the same solution until the time UiPath technically resolves the issue.

6

Hello Everyone

I have the same situation but I should use the classification label by azure, do you know if there is a package to download from UIPath?

Thank you,

Miguel