Error With Total Utilization Hours And Average Utilization Per Day Per Robot Attended Fields In Robot Dashboard

When opening the Robots dashboard in Insights, the following error is seen in Total Utilization (hours) and Average Utilization/ Day per Robot fields.

The widget is trying to use fields from two tables that aren't connected in the Elasticbue.The disconnected fields are:

  1. ActiveRunTimeInSeconds from table LongRunningWorkflows
  2. RobotName from table
  3. Robot Type from table Jobs

Issue Description: When opening the Robots dashboard in Insights, the following error is seen in Total Utilization (hours) and Average Utilization/ Day per Robot fields.


The widget is trying to use fields from two tables that aren't connected in the Elasticbue.The disconnected fields are:
1. ActiveRunTimeInSeconds from table LongRunningWorkflows
2. RobotName from table
3. Robot Type from table Jobs


Root Cause: The issue is due to the upgrade of Insights version.

Resolution:

  • Run the Insights admin tool and replace both Dashboards and Cubes for the specific tenant where the error is thrown. This should suffice for resolution.

Also, in case there is any custom dashboard created, export them prior to replacing resources. The same can be imported once the process is complete.