Error while running the process from jobs module in orchaestrator


I can’t run the process through the job module in orchaestrator while i can run it from uppath robot.

Error it gives

Process : TestDataScraping
Environment : Env
Robot : TestRobot1
Info : "Executor start process failed, reason System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))\r\n at UiPath.UiSystemClass.OpenInteractiveWindowsSession(String bstrUser, String bstrPassword, UiOpenSessionFlags nFlags, String bstrApplication, String bstrAppArguments, Int32 nDelayMs, Int32 userToken, UiGenericOptions options)\r\n at UiPath.Core.Setup.OpenInteractiveWindowsSession(String username, String password, OpenSessionFlags flags, String application, String arguments, Int32 userToken, Int32 preferredWidth, Int32 preferredHeight, Int32 preferredDepth)\r\n at UiPath.Service.Impl.Executor.StartProcessInSession(Guid executorInstanceId, String username, String password, OpenSessionInfo sessionInfo, IntPtr userToken)\r\n at UiPath.Service.Impl.Executor.<>c__DisplayClass13_0.<b__0>d.MoveNext()"
Start Time : 2017/10/05 18:48:42
End Time : 2017/10/05 18:48:42

I can run from uipath robot and run it from studio as well… it means uipath robot service is perfectly running… however running through job gives error.

Can't run any UI-path jobs: Main has thrown an exception

Double check the Robot credentials.


it started working on its own… how do i check the credential…



Executor start process failed, reason System.UnauthorizedAccessException: Access is denied.

Password is not provided (edit robot -> username and password).